Customer Support Specialist

Boeing Corporation; Doha; On-site; QAR 180,000 - 320,000; Full time

Job summary

The Boeing Company in Doha, Qatar, seeks a Customer Support Specialist to join Boeing Global Services. You will manage customer relationships, coordinate with internal teams and provide world-class support for orders, deliveries and spare parts.

Role requires at least one year in aerospace, strong communication and problem-solving, and ability to present to executives. Some travel is required; relocation is candidate’s responsibility, visa sponsorship available.

Qualifications

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability for cross-functional collaboration across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners
• Interfaces with customers and internal Boeing resources.

Skills

Communication skills

Problem solving

Cross-functional collaboration

Aerospace industry experience

Tools

SAP

Job description

Customer Support Specialist

Company:

The Boeing Company

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

Relocation:

• This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Qatar)

Desired Candidate Profile

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience