Customer Support Specialist

Boeing; Doha; On-site; QAR 90,000 - 120,000; Full time

Job summary

The Boeing Company in Doha, Qatar is seeking a Customer Support Specialist to support customers in Qatar and the Middle East. The role focuses on building strong customer relationships, coordinating with internal teams, and delivering status updates and problem resolution for orders.

You will use multiple Boeing systems to track orders, analyze data, and communicate with customers. Some travel may be required as part of cross-functional collaboration in a fast-paced environment.

Qualifications

• Minimum of one year of experience in the aerospace industry.
• Understanding of supply chain processes.
• Experience developing and delivering presentations to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work cross-functionally across multiple organizations.
• Willingness to travel domestically and internationally.

Responsibilities

• Creates, maintains and advances customer relationships with customers in Qatar and the Middle East.
• Interacts with customers and internal partners via meetings, calls, emails and other media.
• Responsible for customer account health and world-class support.
• Develops and delivers presentations to customers and internal organizations.
• Advises customers on status, changes or improvements of orders and follows up on issues.
• Uses Boeing systems in a fast-paced environment to track orders and deliveries.
• Coordinates delivery requirements and returns for customer orders and analyzes data.
• Monitors performance metrics shared with customers and internal partners.

Skills

Aerospace experience

Supply chain

Presentations

Communication

Cross-functional

Travel

Problem solving

Tools

SAP

Job description

Customer Support Specialist Company: The Boeing Company Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

Relocation: This position does not offer relocation.

Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law.

Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer willing to sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (Qatar)

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.