Aerospace Customer Program Manager - Middle East

Boeing; Qatar; Sur place; QAR 180 000 - 260 000; Plein temps

Résumé du poste

Boeing Doha is seeking a Customer Support Specialist to join Boeing Global Services in Qatar. The role focuses on managing customer relationships, delivering world-class support, and coordinating with internal partners to resolve delivery and order issues.

The ideal candidate has aerospace exposure, strong communication skills, and experience presenting to executives. Travel domestically and internationally is possible, with visa sponsorship available for qualified applicants.

Qualifications

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Responsabilités

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners
• Interfaces with customers and internal Boeing resources.

Connaissances

Communication skills

Problem-solving

Cross-functional collaboration

Presentation skills

Travel readiness

Outils

SAP

Description du poste

Boeing Doha is seeking a Customer Support Specialist to join Boeing Global Services in Qatar. The role focuses on managing customer relationships, delivering world-class support, and coordinating with internal partners to resolve delivery and order issues.

The ideal candidate has aerospace exposure, strong communication skills, and experience presenting to executives. Travel domestically and internationally is possible, with visa sponsorship available for qualified applicants.