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DoubleTree Lisbon, Rua Eng Vieira da Silva 2, Lisbon 1050-105

A Groups and Events Manager is responsible for overseeing the Groups and Events team to achieve hotel goals, maximize sales, and ensure high-quality service for groups and events.

• Supervise the Sales Coordinators to deliver standard services and meet financial targets.
• Visit clients with the Sales Manager to ensure the success of major groups and events.
• Participate in negotiations to maximize results.
• Coordinate meetings with the team regarding upcoming events.
• Conduct weekly communication meetings with coordinators.
• Promote hotel facilities and understand competitors’ strengths and weaknesses.
• Organize hotel visits and handle special requests.
• Act as the liaison between clients and hotel staff when necessary.
• Collaborate with Sales Managers and Revenue Management to complete the sales process.
• Update sales activities daily in hotel systems.
• Review rates, group bookings, deadlines, and waiting lists.
• Review commission reports for groups, events, and F&B.
• Participate in special activities like secretaries' cocktails and welcome dinners.
• Respond to all client requests within 24 hours.
• Maintain good client relationships and foster a positive work environment.
• Ensure compliance with brand standards and customer satisfaction.
• Adapt to operational needs and promote hotel activities and events.

• Degree in Management, Hospitality, or Marketing; MBA preferred.
• Fluent in English; second language desirable.
• Experience in sales, events, or banquets, preferably in hotels, with leadership roles.
• Strong analytical, organizational, and communication skills.
• Ability to handle stress and manage multiple tasks efficiently.

Hilton is a leading global hospitality company committed to exceptional guest experiences. We value our Team Members and aim to create remarkable hospitality experiences worldwide. Join us and be part of a team that fills the earth with the light and warmth of hospitality.

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