Waiter (M/F) - Nh Collection Avenida Da Liberdade

Minor Hotels; Portugal; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal Allowance on Meal Card

Home Medical Assistance

Employee discounts

Training programmes

Flexible working conditions

Resumo da oferta

NH Collection part of Minor Hotels seeks a Waiter/Waitress to deliver exceptional food and beverage service in our hotels and resorts. You will welcome guests, take orders, and ensure a flawless guest experience aligned with brand standards.

The role emphasizes attention to detail, effective communication, and upselling opportunities, with training and career growth within a global hospitality group.

Qualificações

• Vocational hospitality/F&B training or equivalent.
• Fluency in local language and English highly valuable.
• Strong communication and service-focus required.

Responsabilidades

• Provide excellent customer service that promotes satisfaction.
• Welcome and acknowledge guests according to brand standards.
• Maintain frequent contact with guests during breakfast, lunch, dinner and events.
• Be knowledgeable about hotel products and services to upsell.
• Coordinate with kitchen staff to ensure accurate and timely orders.
• Set up and clear restaurant and meeting room tables as required.
• Process payments using the POS system and handle cash and card transactions.

Conhecimentos

Active listening

Effective communication

Sales oriented

Team player

POS knowledge

MS Office

English fluency

Local language

Formação académica

Hospitality/F&B training

Ferramentas

Microsoft Office

POS system

Descrição da oferta de emprego

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providingan excellent overall guest experience.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross‑cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Your Birthday.
• Credits awarded based on years of service to convert stays or meals at Minor Group hotels, resorts, and restaurants, both nationally and internationally.
• Health Insurance.
• Home Medical Assistance.
• Meal Allowance on Meal Card.
• Participation in various internal initiatives and social and environmental responsibility projects.
• Agreements with local partners - access to employee discounts.
• Other benefits.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.