Test & Defect Management (SAP Projects & Rollouts)

Volkswagen Group Digital Solutions [Portugal]; Lisboa; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Home office equipment

Flex allowance

Health insurance

Life insurance

Pension fund

Smartphone plan

Car discounts

Job summary

Volkswagen Group Digital Solutions [Portugal] is seeking a Defect Manager to govern the entire defect lifecycle across releases, upgrades, rollouts and support activities.

You will act as the central coordination point among markets, testers, business representatives, AMS, developers, architects and rollout teams to ensure defects are analyzed, prioritized, resolved, retested and closed in a controlled and transparent manner.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or comparable work experience.
• Strong knowledge of defect management processes.
• Experience with SAP projects and rollout delivery.
• Understanding of test management methodologies.
• Understanding of business processes and integration scenarios.
• Fluent Business English, both written and spoken.

Responsibilities

• Owning and governing the end-to-end defect process.
• Reviewing newly created defects for completeness and quality.
• Validating defect categorization and prioritization.
• Identifying and closing duplicate defects.
• Assigning defects to the responsible delivery teams.
• Tracking defect progress until closure.
• Ensuring defect workflow compliance in Jira, SolMan or successor tools.
• Conducting regular defect review and triage sessions.
• Monitoring due dates and aging of defects.
• Escalating overdue or business-critical defects.
• Coordinating resolution activities between markets, business testers, product team, AMS & Rollout teams.
• Supporting prioritization discussions with business and delivery stakeholders.
• Creating and maintain defect dashboards.
• Reporting defect status, trends and risks to stakeholders.
• Providing management reporting for releases and rollouts.
• Ensuring that system status reflects the actual situation.
• Supporting onboarding of testers and project members.

Skills

Defect management

Cross-functional collaboration

English fluency

Time constraints problem solving

Education

Bachelor's degree in CS/Software Engineering

Tools

Jira

XRAY

SAP Solution Manager

Confluence

Excel/Power BI

Job description

The Defect Manager is responsible for the operational governance and steering of the complete defect lifecycle across releases, upgrades, rollouts and support activities.The role acts as the central coordination point between markets, testers, business representatives, AMS, developers, architects and rollout teams to ensure defects are analyzed, prioritized, resolved, retested and closed in a controlled and transparent manner.The focus of the role is operational execution, transparency and delivery, rather than long-term product strategy.

You’ll Be Focused On

• Owning and governing the end-to-end defect process.
• Reviewing newly created defects for completeness and quality.
• Validating defect categorization and prioritization.
• Identifying and closing duplicate defects.
• Assigning defects to the responsible delivery teams.
• Tracking defect progress until closure.
• Ensuring defect workflow compliance in Jira, SolMan or successor tools.
• Conducting regular defect review and triage sessions.
• Monitoring due dates and aging of defects.
• Escalating overdue or business-critical defects.
• Coordinating resolution activities between markets, business testers, product team, AMS & Rollout teams
• Supporting prioritization discussions with business and delivery stakeholders.
• Creating and maintain defect dashboards.
• Reporting defect status, trends and risks to stakeholders.
• Providing management reporting for releases and rollouts.
• Ensuring that system status reflects the actual situation.
• Supporting onboarding of testers and project members.

In Order To Succeed, You’ll Need

• Bachelor's degree in Computer Science, Software Engineering, or comparable work experience.
• Strong knowledge of defect management processes
• Experience with SAP projects and rollout delivery
• Understanding of test management methodologies
• Understanding of business processes and integration scenarios
• Experience with tools such as: Jira, XRAY, SAP Solution Manager, Confluence, Excel / Power BI (Tosca)
• Ability to adapt and solve problems under time constraints.
• Fluent Business English, both written and spoken.

Nice To Have

• Familiarity with agile methodologies and PI Planning processes.
• Experience in risk management and quality assurance during testing cycles.
• Knowledge of integration testing and performance validation for SAP environments.

Company Benefits

• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions

Cool Things You’ll Experience In Our Work Environment

• Tailored remote-friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea-sharing and bonding

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution. At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain. Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management. Ready to #ExploreNewRoads?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.