Telecommunications Operations Engineer

Capgemini Engineering; Lisboa; Presencial; EUR 30 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Referral program with bonuses

Great office locations

Resumo da oferta

Capgemini Engineering in Lisbon is seeking an experienced professional to join its Telecom Operations team. You will support the operation and maintenance of core telecom platforms, monitor performance, and troubleshoot incidents to ensure service quality.

The role requires strong analytical skills, knowledge of SIP/Diameter/SIGTRAN, and experience in network engineering. English and Spanish proficiency are expected; a 24x7 shift may be required.

Qualificações

• Degree in Telecommunications, Computer Science, Network Engineering, or a related field.
• Experience in telecommunications operations, support, engineering, or service assurance environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of telecom networks, protocols, and services.
• Ability to work in a dynamic and operationally critical environment.
• English (B2 or above).
• Spanish (B1 or above).

Responsabilidades

• Support the operation and maintenance of telecommunications platforms and services.
• Monitor network and service performance to ensure availability, stability, and quality.
• Perform troubleshooting and incident resolution activities.
• Participate in root cause analysis and problem management initiatives.
• Support planned maintenance activities, software upgrades, and network changes.
• Collaborate with engineering teams, vendors, and operational teams to resolve issues and improve service performance.
• Contribute to the implementation and validation of new services, functionalities, and technologies.
• Create and maintain operational documentation, procedures, and technical reports.
• Identify opportunities for automation, optimization, and continuous improvement.
• Participate in critical incident handling and service recovery activities when required.

Conhecimentos

Network operations

Troubleshooting

Incident management

Analytical thinking

English communication

Formação académica

Bachelor in Telecommunications/CS/Network Eng.

Ferramentas

SIP/Diameter/SIGTRAN

SBC/VoIP platforms

Linux

Descrição da oferta de emprego

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

This position is ideal for professionals with a background in Telecommunications, Networking, or IT who are interested in developing their careers across Mobile Core, Roaming, IMS, Voice, and IP-based network services. The role involves operational support, incident management, troubleshooting, service monitoring, and collaboration with multiple technical teams and technology partners.

• Support the operation and maintenance of telecommunications platforms and services.
• Monitor network and service performance to ensure availability, stability, and quality.
• Perform troubleshooting and incident resolution activities.
• Participate in root cause analysis and problem management initiatives.
• Support planned maintenance activities, software upgrades, and network changes.
• Collaborate with engineering teams, vendors, and operational teams to resolve issues and improve service performance.
• Contribute to the implementation and validation of new services, functionalities, and technologies.
• Create and maintain operational documentation, procedures, and technical reports.
• Identify opportunities for automation, optimization, and continuous improvement.
• Participate in critical incident handling and service recovery activities when required.

YOUR PROFILE

• Degree in Telecommunications, Computer Science, Network Engineering, or a related field.
• Experience in telecommunications operations, support, engineering, or service assurance environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of telecom networks, protocols, and services.
• Ability to work in a dynamic and operationally critical environment.
• English (B2 or above).
• Spanish (B1 or above).

Nice to Have

Experience or exposure to one or more of the following areas:

• Mobile Core Networks (HLR, HSS, UDM, UDR, EIR, AuC).
• IMS and Voice platforms.
• VoIP services and voice routing.
• Signaling protocols such as SIP, Diameter, SS7, and SIGTRAN.
• SBC, STP, DRA, DNS, and related telecom platforms.
• IP networking and Linux environments.
• Ericsson, Huawei, Cisco, Oracle, BroadSoft, or similar vendor solutions.
• ITSM, monitoring, and observability tools.

Additional Requirements

• Availability to work in a 24x7 operational environment, including shift-based schedules when applicable.
• Availability to participate in on-call/prevention rotations and provide out-of-hours support when required.
• Previous experience in a Network Operations Center (NOC) environment will be considered a strong advantage.
• Ability to manage and prioritize activities during critical incidents and service-impacting situations.

Join a multicultural and inclusive team environment.

Enjoy a supportive atmosphere promoting work life balance.

Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.

Access valuable training and certifications in cutting edge technologies.

Engage in exciting national and international projects.

Health and life insurance.

Referral program with bonuses for talent recommendations.

Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.