Telco Business/Technical Analyst

Capgemini Engineering; Évora; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Health and life insurance

Training and certifications programs

Referral program bonuses

Great office locations

Job summary

Capgemini Engineering is seeking a Business/Technical Analyst for the Network Automation Team in Portugal. You will translate business requirements into scalable automation solutions using Cisco NSO and Itential IAP, driving requirements gathering, architecture documentation, and collaboration with stakeholders across disciplines.

You will contribute to the evolution of network operations, service orchestration, and automation governance while working in a hybrid environment with opportunities

Qualifications

• Bachelor's degree in Computer Science, Telecommunications Engineering, Information Systems, or a related field.
• 4+ years of experience as a Business Analyst, Technical Analyst, Systems Analyst, or similar role in telecommunications environments.
• Proven experience in requirements gathering, business analysis, and scope definition for complex technology projects.
• Strong understanding of telecommunications network architectures, including access networks, routing, peering, and service delivery ecosystems.
• Experience working with network automation and orchestration platforms.
• Knowledge of OSS/BSS ecosystems and telecom operational processes.
• Experience producing functional and technical documentation.
• Ability to communicate effectively with both technical and business stakeholders.
• Strong analytical and problem-solving skills.
• Proactive attitude with a strong ownership mindset.
• Fluent Spanish communication skills (written and spoken).
• Experience working within Agile delivery environments.

Responsibilities

• Gather, analyze, and document business and technical requirements for network automation initiatives.
• Translate business needs into functional specifications and high-level solution designs.
• Work closely with stakeholders to define project scope, identify dependencies, and manage requirements throughout the project lifecycle.
• Collaborate with development teams responsible for implementing automation use cases.
• Produce and maintain architecture documentation, including HLD, LLD, workflows, and process diagrams.
• Analyze existing operational processes and identify automation opportunities.
• Support the definition and optimization of network service orchestration and fulfillment workflows.
• Ensure alignment between business requirements, technical solutions, and operational procedures.
• Participate in Agile ceremonies and support backlog refinement activities.
• Coordinate with architects, engineers, and operations teams to ensure successful delivery of automation projects.
• Support project and stakeholder management activities for new developments and change requests.
• Contribute to continuous improvement initiatives, documentation best practices, and automation governance frameworks.

Skills

Requirements gathering

Networking knowledge

OSS/BSS knowledge

Agile delivery

Stakeholder management

Spanish language

Process mapping

Docker

Education

Bachelor's degree in Computer Science / Telecommunications

Tools

Itential IAP

Cisco NSO

Docker Compose

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• As a Business / Technical Analyst within the Network Automation Team, your mission is to translate business requirements into functional and technical specifications that enable the automation of telecommunications network services. You will work closely with business stakeholders, architects, and development teams to design scalable automation solutions, ensuring alignment with network operations, service delivery objectives, and enterprise architecture standards.
• You will be responsible for driving requirements gathering, process analysis, solution definition, and architecture documentation for automation initiatives based on platforms such as Cisco NSO and Itential Intelligent Automation Platform (IAP). Through your contribution, you will support the continuous evolution of network operations, service orchestration, and automation governance.

Key Responsibilities

• Gather, analyze, and document business and technical requirements for network automation initiatives.
• Translate business needs into functional specifications and high-level solution designs.
• Work closely with stakeholders to define project scope, identify dependencies, and manage requirements throughout the project lifecycle.
• Collaborate with development teams responsible for implementing automation use cases.
• Produce and maintain architecture documentation, including High-Level Designs (HLD), Low-Level Designs (LLD), workflows, and process diagrams.
• Analyze existing operational processes and identify automation opportunities.
• Support the definition and optimization of network service orchestration and fulfillment workflows.
• Ensure alignment between business requirements, technical solutions, and operational procedures.
• Participate in Agile ceremonies and support backlog refinement activities.
• Coordinate with architects, engineers, and operations teams to ensure successful delivery of automation projects.
• Support project and stakeholder management activities for new developments and change requests.
• Contribute to continuous improvement initiatives, documentation best practices, and automation governance frameworks.

YOUR PROFILE

• Bachelor's degree in Computer Science, Telecommunications Engineering, Information Systems, or a related field.
• 4+ years of experience as a Business Analyst, Technical Analyst, Systems Analyst, or similar role in telecommunications environments.
• Proven experience in requirements gathering, business analysis, and scope definition for complex technology projects.
• Strong understanding of telecommunications network architectures, including access networks, routing, peering, and service delivery ecosystems.
• Experience working with network automation and orchestration platforms.
• Knowledge of OSS/BSS ecosystems and telecom operational processes.
• Experience producing functional and technical documentation.
• Ability to communicate effectively with both technical and business stakeholders.
• Strong analytical and problem-solving skills.
• Proactive attitude with a strong ownership mindset.
• Fluent Spanish communication skills (written and spoken).
• Experience working within Agile delivery environments.

Mandatory Skills

• Requirements gathering and scope definition.
• Strong networking knowledge, including:
  • Access Networks
  • Routing Protocols
  • Peering
  • Network Architectures
• Experience with Itential Intelligent Automation Platform (IAP).
• Expertise in telecom corporate services, including:
  • Digital Centrex
  • CBT
  • OSS Lite
  • OSS Premium
  • Anti-DDoS Services
  • Ethernet Carrier Services
  • Giganet
• Strong understanding of OSS/BSS environments.
• Architecture documentation (HLD, LLD, solution designs).
• Ability to create and maintain process flows and workflow diagrams.
• Docker and Docker Compose knowledge.
• Agile delivery methodologies.
• Spanish language proficiency.
• Strong stakeholder management and communication skills.
• Proactive and ownership-driven mindset.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.