Technical Support With Italian - Portugal - Remote - €920 A Month - Remote

Recruityard; Viseu; Remote; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Performance bonus up to 360 €/month

Language allowance 250 €/month

Meal allowance 10.20 €/day

Fully remote in Portugal

Job summary

Recruityard is seeking an Italian-speaking Technical Support Agent to join a remote-friendly team in Portugal. You will provide expert technical assistance via chat, phone, and email, guiding customers through setup, troubleshooting, and feature navigation.

Fluency in Italian and English is mandatory. The role emphasizes strong communication, sales acumen, and the ability to learn new systems quickly, with full training provided.

Qualifications

• Fluency in Italian and English is mandatory.
• Sales experience and strong communication skills.
• Tech-savvy with the ability to learn systems quickly.
• Customer-oriented with strong problem-solving abilities.
• Prior experience in technical support is valued but not required.

Responsibilities

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre- and post-sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher-tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer-focused communication.

Skills

Fluent Italian

Sales experience

Strong communication

Tech-savvy

Job description

Location: Remote in Portugal- Position Overview

We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move.

Main Responsibilities

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre- and post-sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher-tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer-focused communication.

Candidate Profile

• Fluency in Italian and English (mandatory).
• Solid sales experience and strong communication skills.
• Tech-savvy with the ability to learn new systems and tools quickly.
• Customer-oriented mindset with strong problem-solving abilities.
• Prior experience in technical support is highly valued but not required.

Work Schedule:

• rotating shifts (07h to 21h, including weekends).

Compensation & Benefits Package

• Basic Salary: EUR 920.00 gross/month
• Performance Bonus (up to): EUR 360.00/month
• Language Allowance (Italian+ English): EUR 250.00/month
• Meal Allowance of EUR 10.20 per day worked
• Full training provided and paid. Bonus and allowances vary depending on attendance and performance.

Why Apply?

• Join a fast-growing and reputable company in the customer experience space.
• Work fully remotely from anywhere in Portugal.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

If you're fluent in Italian tech-savvy, and eager to help customers solve problems while working from home, we'd love to hear from you!

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