Technical business analyst in payments

Aubay; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health platform

Training Academy

Career advancement model

Job summary

Aubay Portugal is hiring a payments application support specialist to help ensure smooth processing and rapid incident resolution across major clients. You will analyze production issues, verify fixes, and communicate findings to developers and clients in fluent English.

The role offers a hybrid work model, continuous training, and a collaborative team environment. Join a multinational group delivering critical systems and gain exposure to end-to-end payment workflows, troubleshooting, and

Qualifications

• Over 5 years of experience in payments application support or a similar production-facing role.
• Deep knowledge of payment processing and end-to-end transaction lifecycle.
• Strong SQL skills for data investigation and log analysis.
• Experience diagnosing production incidents and validating fixes via testing.
• Excellent analytical thinking, communication, and client-facing skills.
• Fluent English; French is a plus for client communication.

Responsibilities

• Provide expert support on payment business rules and end-to-end processing to analyze production incidents.
• Trace payment processing across applications using SQL, logs, and message payloads to diagnose issues.
• Handle client tickets and coordinate investigations with development and production teams.
• Translate findings and requests into functional and technical analyses for developers, including acceptance criteria.
• Suggest improvements to operational processes and controls based on recurring incidents.

Skills

Payments domain

SQL

Incident analysis

Documentation

English communication

Teamwork

Tools

Java/J2EE

Job description

Описание:

Your next opportunity starts here. At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

Задачи:

Provide expert support on payment business rules and end-to-end processing to analyze production incidents and client requests. Trace payment processing across applications and interfaces, utilizing SQL, logs, and message payloads to diagnose issues. Handle client tickets, coordinate investigations with development and production teams, and communicate clear updates. Translate production findings and client requests into detailed functional and technical analyses for developers, including acceptance criteria. Propose and help implement improvements to operational processes, controls, and efficiency based on recurring incidents.

Требования:

• More than 5 years of experience in payments application support, technical business analysis in a RUN context, or a comparable production-facing role.
• Deep functional knowledge of payment processing, including business rules and the end-to-end transaction lifecycle.
• Strong practical SQL skills for data investigation, log analysis, and understanding Java/J2EE application behavior.
• Proven ability to analyze production incidents, document bug-fix needs, and validate corrections through targeted testing.
• Excellent analytical thinking, curiosity, rigor, reliable follow-through, and clear written communication.
• Mandatory fluent English Alignment with our corporate culture and a commitment to integrity and ethics are highly valued; Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.
• Будет плюсом: French as a strong asset for client communication

Условия:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: hybrid (2/3 times a week);
• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.