Teamlead for Customer Support in Almada, Portugal

Abroad Work; Almada; Presencial; EUR 9000 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation

Resumo da oferta

Abroad Work in Almada, Portugal, invites a dedicated Teamlead for Customer Support to manage and mentor a team, ensuring top-tier service and quick resolution of inquiries.

You will lead performance-driven initiatives, design training for staff, and collaborate across departments to drive continuous improvement and customer satisfaction.

Qualificações

• Minimum 2 years in a customer service or support role.
• Proven team leadership experience.
• Excellent English; Portuguese is a plus.
• Strong problem-solving skills; ability to handle demanding customers.
• Experience with call center software/CRM.

Responsabilidades

• Lead, coach, and mentor a team to achieve performance targets.
• Monitor team performance and provide regular feedback to improve efficiency and quality of service.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Develop training programs and materials for new hires as well as ongoing training for existing team members.
• Collaborate with other departments to identify areas for improvement and implement solutions.

Conhecimentos

Team leadership

Coaching

Customer service

CRM software

Communication skills

Problem solving

English fluency

Portuguese (bonus)

Ferramentas

CRM software

Descrição da oferta de emprego

Teamlead for Customer Support in Almada, Portugal

We are seeking a highly motivated and experienced Teamlead to join our customer support team in Almada. As a Teamlead, you will be responsible for managing and leading a team of customer support representatives to ensure efficient and effective resolution of customer inquiries and issues. Your main goal will be to maintain high levels of customer satisfaction by providing exceptional service and support.

Key Responsibilities:

• Lead, coach, and mentor a team of customer support representatives to achieve performance targets
• Monitor team performance and provide regular feedback to improve efficiency and quality of service
• Handle escalated customer inquiries and resolve complex issues in a timely manner
• Develop training programs and materials for new hires as well as ongoing training for existing team members
• Collaborate with other departments to identify areas for improvement and implement solutions
• Create reports on team performance, including KPIs, to senior management

Requirements:

• Minimum 2 years of experience in a customer service or support role
• Proven experience in leading a team
• Excellent communication skills with fluency in English (Portuguese is a plus)
• Strong problem-solving skills with the ability to handle difficult or demanding customers
• Knowledge of call center software such as CRM systems
• Ability to work flexible hours

We offer:

• Competitive salary of 1000$ per month
• Full-time position with additional benefits including accommodation
• Friendly work environment with opportunities for growth

If you have a biometric passport and are passionate about delivering exceptional customer service, we would love to hear from you!