Systems Support Specialist

Jolera; Vila Franca do Campo; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Benefits package

Career development

Resumo da oferta

Jolera is seeking a Systems Support Professional to be the front line for client and employee support, troubleshooting a range of devices and services. You will handle remote sessions and on-site escalations, ensuring timely, high-quality resolutions.

You will work in a fast-paced environment with varying shifts, delivering help on Windows, Mac, iOS, and server technologies. A strong customer-service focus and solid IT knowledge are essential for success in this role.

Qualificações

• College diploma or equivalent.
• 3-5 years of previous support experience.
• Strong knowledge of OS, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation.
• Strong knowledge of Microsoft Office Suite and Outlook-Exchange environments.
• Basic knowledge of server-side apps including Exchange Server, WSUS, Hyper-V, VMware vSphere, Citrix Xenserver.
• Current industry Certifications (Microsoft, Cisco, VMware, Citrix, Red Hat) would be an asset.
• Strong written and communication skills; organizational skills.
• Ability to handle multiple concurrent issues with prioritization.

Responsabilidades

• Provide front-end support to customers and employees/members.
• Communicate effectively verbally and electronically.
• Prioritize and multitask to ensure consistent customer service.
• Provide remote service assistance using web-based tools.
• Receive and respond to service requests via telephone and email per SLA.
• Process service tickets and assign to Jolera technicians or internal resources.
• Maintain ticket ownership throughout incident lifecycle.
• Escalate high-priority issues to Service Desk Manager.
• Monitor customer systems and respond to device-down scenarios.
• Develop knowledge of multiple systems to troubleshoot problems.
• Perform server updates and reboots during maintenance windows.
• React to onsite outage scenarios as needed.
• Monitor, record, and troubleshoot backup status.

Conhecimentos

Windows 7/8/10

Mac OSX

iOS

Windows Server

Active Directory

DHCP/DNS

VMware

Office 365

Remote support

Customer service

Troubleshooting

Formação académica

College diploma or equivalent

Ferramentas

VMware vSphere

Hyper-V

Citrix Xenserver

WSUS

Exchange Server

Descrição da oferta de emprego

Jolera is seeking a Systems Support Professional to be the front line for client and employee support, troubleshooting a range of devices and services. You will handle remote sessions and on-site escalations, ensuring timely, high-quality resolutions.

You will work in a fast-paced environment with varying shifts, delivering help on Windows, Mac, iOS, and server technologies. A strong customer-service focus and solid IT knowledge are essential for success in this role.