Systems Support Specialist - 24/7 MSP Tech Hero

Jolera; Lagoa; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Company events and recognitions

Career development opportunities

Resumo da oferta

Jolera is seeking a Systems Support Professional to be the front line for customers and their employees. The role involves diagnosing, troubleshooting, and resolving issues across Windows, macOS, iOS, and server environments, including Active Directory, DHCP/DNS, and virtualization platforms.

You will manage tickets, provide remote assistance, and coordinate with onsite technicians to ensure timely resolutions. The position requires flexibility for rotating shifts, including nights and weekends.

Qualificações

• College diploma or equivalent.
• 3–5 years of previous support experience in a technology/systems department.
• Strong knowledge of OS, software installs, Active Directory, printers, and mobile device activation.
• Familiarity with Office 365, Exchange environments, and productivity suites.
• Current industry certifications (Microsoft, Cisco, VMware, Citrix, Red Hat) a plus.
• Fluent in English; strong written and communication skills.

Responsabilidades

• Provide frontline support and resolutions for customers and their employees.
• Communicate clearly via phone, email, and chat.
• Prioritize and multi-task to maintain consistent customer service.
• Provide remote assistance using web-based tools when needed.
• Manage service tickets and coordinate with Jolera technicians as required.
• Monitor customer systems and respond to outages or issues.
• Update documentation and knowledge bases.

Conhecimentos

Customer service

Multitasking

Communication skills

English fluent

Formação académica

College diploma or equivalent

Ferramentas

VMware

Active Directory

Office 365

Hyper-V

Citrix XenServer

Exchange Server

Descrição da oferta de emprego

Jolera is seeking a Systems Support Professional to be the front line for customers and their employees. The role involves diagnosing, troubleshooting, and resolving issues across Windows, macOS, iOS, and server environments, including Active Directory, DHCP/DNS, and virtualization platforms.

You will manage tickets, provide remote assistance, and coordinate with onsite technicians to ensure timely resolutions. The position requires flexibility for rotating shifts, including nights and weekends.