Systems Operations Intern

1GLOBAL; Lisboa; Presencial; EUR 10 044 - 14 508; Tempo integral

Resumo da oferta

1GLOBAL is seeking a Systems Operations Intern to join the Systems Operations team, a 2nd line technical support function working with Customer Services, Engineering, Product, and Platform Operations.

You will assist with incident investigations, provisioning failures, and operational issues affecting core platforms and services. This hands-on learning role builds practical experience in production systems, incident management, and service assurance.

Qualificações

• Degree in progress or recently completed in a technical field such as Telecommunications Engineering, Computer Science, or Network Engineering.
• Strong interest in troubleshooting customer-facing services and production systems.
• Good analytical and problem-solving skills with attention to detail.

Responsabilidades

• Support investigation and troubleshooting of customer issues related to service provisioning and platform configurations.
• Assist daily case handling, monitoring, and incident follow-up across production systems.
• Learn and support the use of operational tools and ticketing platforms to validate and resolve issues.
• Escalate complex problems with clear technical findings to senior engineers and other teams.
• Maintain records of incidents, resolutions, and follow-up tasks in internal systems.

Conhecimentos

Distributed systems basics

APIs & databases

Linux & cloud platforms

English communication

Troubleshooting mindset

Team collaboration

Problem solving

Formação académica

Degree in Telecommunications/CS/Network Eng or related field

Ferramentas

Jira

Salesforce

Descrição da oferta de emprego

About Us

1GLOBALis a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide.

We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.

1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceedingUS$200 millionand profits of overUS$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients.

Founded in 2022 by experienced technology entrepreneurs,Hakan KoçandPyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of more than500 experts across 16 countriesis united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.

About the Team

We are looking for a Systems Operations Intern to join our Systems Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, Platform Operations, Network Operations, and NOC teams to investigate and resolve customer-impacting system and platform issues.

You will support the investigation of customer incidents, provisioning failures, and operational issues affecting core platforms and services. This is a hands-on learning role for someone who wants to build practical experience in production systems, incident management, troubleshooting, service assurance, and operational support.

About the Role

• Support the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.
• Assist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.
• Help investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.
• Learn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.
• Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.
• Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.
• Support incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.
• Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.
• Help ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.
• Collaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.
• Create and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.
• Share learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.

About You

Must Have

• Degree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related technical field.
• Basic understanding of distributed systems, APIs, databases, Linux, or cloud-based platforms.
• Interest in troubleshooting customer-facing services, provisioning processes, and production systems.
• Familiarity with REST APIs, JSON, SQL, or scripting languages (e.g. Bash or Python) is considered an advantage.
• Interest in learning service provisioning, subscriber management, operational workflows, and platform support processes.
• Good analytical and problem-solving skills, with attention to detail.
• Ability to organize work, manage priorities, and follow structured troubleshooting processes.
• Strong written and verbal English communication skills.
• Comfortable working with remote teams and cross-functional stakeholders.
• Proactive, motivated, and eager to learn in a fast-paced operational environment.
• Calm and structured approach when dealing with customer-impacting incidents and operational issues.
• Team-oriented mindset with a commitment to continuous learning, operational excellence, and service reliability.

Nice to Have

• Previous internship, academic project, or hands-on exposure involving systems operations, technical support, service provisioning, or production environments.
• Basic knowledge of APIs, databases, Linux, cloud platforms, or distributed systems.
• Experience using ticketing and case management tools such as Jira, Salesforce, or similar platforms.
• Exposure to incident management, operational support, troubleshooting, or production monitoring.
• Basic understanding of service assurance processes, operational KPIs, SLAs, and customer-impact assessment.
• Experience with scripting or automation using languages such as Python, Bash, or PowerShell is a plus.
• Interest in learning operational workflows, production support processes, and customer-facing service platforms.

Why 1GLOBAL?

• Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure:Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment:Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development:Work alongside industry experts to enhance your skills and knowledge in a cutting‑edge field.
• International Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude:Be part of a results‑driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.