Strategic IT Support Specialist

HAVI België; Lisboa; Hybrid; EUR 38,000 - 55,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Professional Growth

Inclusive Environment

Employee Perks

Employee Assistance Program

Job summary

HAVI in Lisbon is seeking a Strategic IT Support Specialist to join our TechHUB team. You will deliver world-class, on-site technical assistance to end-users globally, including senior leaders, embodying the Smart Hands concept.

This role requires daily office presence in Lisbon with potential 1–2 remote days per week in the future, and demands strong IT operations, service-management know-how, and the ability to work across international virtual teams.

Qualifications

• Bachelor’s degree or equivalent experience in IT Operations.
• Experience in Service Management; ITIL certification is preferred but optional.
• Strong communication, teamwork and ability to work independently.

Responsibilities

• Provide world-class on-site IT support to end users globally.
• Bridge end-user productivity and IT systems reliability as the 'Smart Hands' on-site contributor.
• Support senior leaders and stakeholders to ensure seamless operations.
• Work on-site in Lisbon with potential future transition to some remote days as a team arrangement.

Skills

IT Operations

Service Management

Team Player

Independent Worker

5+ years experience

Office 365

Windows OS

Windows Server

Networking

International Teams

Education

Bachelor's degree or equivalent in IT Operations

Job description

Job Category: Information Technology/Digital

City: Lisbon

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the TechHUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

THE WORK

…the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

…to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

…to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

We are hiring a Strategic IT Support Specialist

ABOUT THE ROLE

We are looking for a Strategic IT Support Specialist to join our TechHUB in Lisbon!

You will play a pivotal role in delivering world‑class, on‑site technical assistance to end‑users globally, including senior leaders and stakeholders. This role embodies the "Smart Hands" concept, addressing technical issues that require physical presence or cannot be resolved remotely. It bridges the gap between end‑user productivity and IT systems reliability, ensuring seamless operational continuity.

This role is critical to enhancing end‑user satisfaction, improving IT system reliability, and supporting the seamless execution of strategic organizational goals. By ensuring senior leaders and end‑users receive exemplary support, the Strategic IT Support Specialist enables HAVI to maintain a competitive edge through uninterrupted operations and optimized technology use.

Please note that this role currently requires working from the office every day, with the possibility of transitioning to 1–2 days of remote work per week in the future, in coordination with the rest of the team.

THE SKILLS

To set you up for success in this role, here are some key skills that will help you:

• Bachelor’s degree level or equivalent work experience in IT Operations.
• Experience working on Service Management, ITIL certification is preferred but optional.
• Team Player with good communication skills.
• Ability to work independently with minimum supervision.
• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks.
• Familiarity with IT Services, Security, administration and change management.
• Knowledge of Office 365, Windows OS and Windows Servers and Networking.
• Experience supporting software, hardware or network issues.
• Team player at international level and in virtual teams.

THE BENEFITS

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience and expertise.
• Health & Wellness: healthcare plan, life insurance, online mental health appointments.
• Work-Life Balance: flexible working hours and remote work options.
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.
• Employee Perks: team‑building activities, social events.
• Employee Assistance Program: access to confidential support for personal or professional challenges.

In return, HAVI TechHUB asks…

BE ADAPTABLE…and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever‑evolving supply chain technology landscape.

BE A SOLUTION SEEKER…and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN…and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.