Special Services Supervisor

FedEx; Santo António da Charneca; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance program

Employee assistance program

Employee reduced-rate shipping

Great career opportunities

FedEx is an equal opportunity employer

Job summary

PTJ Fedex Express Portugal, Unip., Lda in Setúbal is seeking a Special Services Supervisor to lead a team of employees and contractors on an extended schedule from 7am to 10pm, ensuring responsive, accurate operations.

You will address escalated issues, coordinate bookings and quotes with internal and external stakeholders, and drive on-time deliveries while maintaining safety, security, and policy compliance.

Qualifications

• Experience in managing a shift and team in a busy freight processing environment.
• Strong time management with attention to detail.
• Analytical, interpersonal and problem solving skills.
• Strong customer focus.
• Good communication and team working skills.

Responsibilities

• Daily supervision and coordination of a team employees and contractors that runs on an expanded schedule from 7am to 10pm.
• Address escalated or complex issues that arise within the time-critical special services department.
• Interact with other stakeholders, internal and external to ensure bookings, quotes and ensure timely deliveries.
• Making sure all team members are motivated and treated fairly and consistently.
• Planning and taking action to achieve service levels targets.
• Educating your team on business goals and service objectives.
• Making sure your team follows safe, secure and operationally compliant working practices during their work periods.

Skills

Shift management

Time management

Analytical skills

Interpersonal skills

Problem solving

Customer focus

Communication

Teamwork

Job description

Company:

PTJ Fedex Express Portugal, Unip., Lda

Address:

RUA DO BARREIRO

Scheduled Weekly Hours:

40

Worker Type:

Regular

Posting Start Date

14-Oct-2026

Posting Close Date:

27-Oct-2026

Job Family:

FXE-EU: Special Services Supervisor (ID)

Position Summary:

We have an exciting opportunity for you to join our team as a Special Services Supervisor.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing:

• Daily supervision and coordination of a team employees and contractors that runs on an expanded schedule from 7am to 10pm.
• Address escalated or complex issues that arise within the time-critical special services department.
• Interact with other stakeholders, internal and external to ensure bookings, quotes and ensure timely deliveries.
• Making sure all team members are motivated and treated fairly and consistently.
• Planning and taking action to achieve service levels targets.
• Educating your team on business goals and service objectives.
• Making sure your team follows safe, secure and operationally compliant working practices during their work periods.

What do you bring with you:

• Experience in managing a shift and team in a busy freight processing environment is desirable.
• Strong time management capacity to manage own and teams time effectively with attention to detail.Have strong analytical,
• interpersonal and problem solving skills.
• Have a strong customer focus.
• Have good communication and team working skills.

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

Special Services: Special Services; Customer Interaction for Quotes, Bookings & Queries, Customer Retention, Customer Satisfaction, Execute Standard Operating Procedures per Product, Gross Margin Achievement/ Growth, Job Conversion, Policy & Procedure Compliance, Revenue Achievement/Growth, Service Performance, Vendor Usage, Provide Support for RFQ/RFI and Support Requirements by Bundling Available Capabilities for Vendor Pool; Analytical Skills; Interpersonal Skills; Planning & Organizing Skills; Problem Solving Skills; Team Working Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.