SLA Management Officer

PrimeIT; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

PrimeIT in Lisbon seeks a strong Administrative profile to support the SLA Management team in repapering all SLAs according to GAMA/ECB guidelines. The role includes preparing drafts, communicating with clients by email, and producing status documentation for meetings and reports.

Your responsibilities include drafting contracts per legal templates and our Catalogue of Services, communicating with beneficiaries by email, updating contract repositories, and preparing status documents for meetings.

Qualificações

• Administrative profile with experience in SLA management.
• Proven ability to draft documents and communicate with clients by email.
• Experience updating and maintaining contract repositories and status reports.
• Familiarity with standard templates and service catalogs.

Responsabilidades

• Draft contracts according to legal templates and our Catalogue of Services.
• Communicate with beneficiaries regarding contracts (primarily via email).
• Update repository of contracts and monitoring tools.
• Prepare status documents for meetings.

Conhecimentos

Administrative support

Client communication

Documentation

Contract drafting

Descrição da oferta de emprego

• Strong Administrative profile for the Team of SLA Management is needed to support the project of repapering all SLAs according to the GAMA /ECB guidelines.
• The mission will include preparing drafts, communicating with clients by email, preparing status documentation for meeting and reports.

Main Tasks and Responsibilities:

• Draft contracts according to legal template and following our Catalogue of Services
• Communication with Beneficiaries regarding contracts (by email mainly)
• Update of repository of contracts and monitoring tools
• Preparation of status documents for meetings