ServiceNow SPM Data Quality & Integration Expert

Körber; Porto; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working arrangements

Collaborative environment

Resumo da oferta

Körber is seeking a ServiceNow data quality specialist to strengthen the SPM program in Porto. You will ensure reliable ingestion, transformation, and validation of data from distributed systems, supporting go‑live phases and data owners.

You will design data quality checks, maintain dictionaries, mappings, and transformation logic, and collaborate with BA data owners, the platform team, and project managers to align integration design with business needs.

Qualificações

• Hands-on experience with ServiceNow, preferably SPM, PPM, or adjacent modules.
• 3–5 years in roles combining platform operations, data management, or system integration – ideally in an enterprise environment.
• Practical experience with data quality management, data migration, or integration projects.

Responsabilidades

• Act as the go‑to person for SPM platform questions and data‑related issues raised by Business Area users or the application team.
• Support go‑live phases by coordinating with data owners to ensure portfolio data is clean, complete, and ready for use.
• Contribute to integration tests and UAT, ensuring data correctness and that the platform behaves as business users expect.
• Build a solid understanding of how innovation and R&D portfolio management works in practice – including project lifecycles, key data entities, and what good data looks like from a business perspective.
• Use that understanding to actively curate portfolio data – identifying issues that pass technical checks but are wrong in a business context, and working with data owners to resolve them.
• Act as a practical advisor to Business Area data owners, helping them understand data quality requirements and improve discipline at the source.
• Design and run data quality checks covering completeness, consistency, accuracy, and referential integrity.
• Maintain a data quality monitoring framework in ServiceNow SPM, including dashboards and exception reports that give stakeholders clear visibility of platform health.
• Document findings, root causes, and fixes in a structured way; track recurring issues and drive lasting solutions rather than one‑off patches.
• Define SPM ServiceNow data quality standards and validation rules for all data imported.
• Maintain data dictionaries, field mappings, and transformation logic – ensuring they reflect how the business actually uses the data.
• Establish and maintain data dictionaries, field mappings, and transformation logic across all connected data sources.
• Conduct regular data audits and reconciliation checks between source systems and ServiceNow SPM.
• Design, build, and operate integration pipelines connecting third‑party systems to ServiceNow SPM.
• Translate portfolio management requirements into integration specs using ServiceNow‑native capabilities.
• Collaborate closely with the Project Manager, ServiceNow platform team, and BA/BU data owners to align integration design with business needs.
• Automate repetitive data tasks using scripted and low‑code approaches, including AI‑assisted coding techniques.
• Develop and maintain automation scripts (JavaScript/Glide in ServiceNow; Python for pre‑processing) to reduce manual effort and improve reliability.

Conhecimentos

Data quality management

Data migration

System integration

JavaScript/Glide scripting

REST/SOAP APIs

English communication

Formação académica

Bachelor's or Master's in Computer Science / Software Engineering / Information Systems

Ferramentas

Import Sets

IntegrationHub

Flow Designer

Glide scripting

Python

Descrição da oferta de emprego

Körber is seeking a ServiceNow data quality specialist to strengthen the SPM program in Porto. You will ensure reliable ingestion, transformation, and validation of data from distributed systems, supporting go‑live phases and data owners.

You will design data quality checks, maintain dictionaries, mappings, and transformation logic, and collaborate with BA data owners, the platform team, and project managers to align integration design with business needs.