Service Transition Manager

Siemens Energy; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical subscription

Wellbeing initiatives

Career growth and development

Flexible work culture & wellbeing

International team environment

Resumo da oferta

Siemens Energy is seeking a Service Transition Manager to orchestrate the move of new digital services and business applications into operational support. You will coordinate across business, technology, project, and support teams to ensure clear ownership, milestone-driven readiness, and a smooth handover from implementation to day-to-day operations.

Your role reduces operational risk, strengthens service quality, and builds scalable transition practices that support long‑term business value

Qualificações

• Bachelor’s degree in Business Administration, Information Technology, Engineering, Supply Chain Management, or a related field.
• Several years of experience in service transition, service management, program management, operations, or a comparable function.
• Proven ability to transition services from project delivery into operational environments.
• Strong knowledge of service transition frameworks, quality gates, operational readiness, and governance.
• Excellent stakeholder management, communication, and facilitation in an international environment.
• Structured, proactive, able to manage complexity and priorities.

Responsabilidades

• Lead end-to-end transitions of digital services and business applications into operational support, applying the defined service transition framework, including milestones, readiness criteria, approvals, and stakeholder checkpoints.
• Perform quality checks at framework gates to ensure services meet readiness and governance standards before moving forward, and assess operational readiness across processes, documentation, support models, access requirements, and knowledge transfer.
• Act as the first point of contact for new service requests and guide the onboarding process until a dedicated Service Owner is identified; coordinate readiness reviews and workshops with business, technology, project, and support teams.
• Ensure support responsibilities, escalation paths, and operating procedures are clearly defined before launch; track risks, dependencies, and open actions, driving timely resolution and transparent status updates.
• Support post‑launch stabilization and apply lessons learned to continuously improve transition practices.
• Promote standardized, scalable service onboarding aligned with operational excellence and compliance expectations.

Conhecimentos

Stakeholder management

Communication

Facilitation

Service transition

Program management

Formação académica

Bachelor's degree in related field

Descrição da oferta de emprego

A Snapshot of Your Day

As a Service Transition Manager, you will ensure that new digital services, applications, and process changes are successfully introduced into operational support. You will work across business, technology, project, and support teams to prepare services for launch, establish clear ownership, and enable a seamless move from implementation to day-to-day operations.

As a Service Transition Manager, you will ensure that new digital services, applications, and process changes are successfully introduced into operational support. You will work across business, technology, project, and support teams to prepare services for launch, establish clear ownership, and enable a seamless move from implementation to day-to-day operations. Your contribution will help reduce operational risk, strengthen service quality, and create scalable transition practices that support long‑term business value.

How You’ll Make An Impact

• Lead end-to-end transitions of digital services and business applications into operational support, applying the defined service transition framework, including milestones, readiness criteria, approvals, and stakeholder checkpoints.
• Perform quality checks at framework gates to ensure services meet agreed readiness and governance standards before moving forward, and assess operational readiness across processes, documentation, support models, access requirements, and knowledge transfer.
• Act as the first point of contact for new service requests and guide the onboarding process until a dedicated Service Owner is identified; coordinate readiness reviews and workshops with business, technology, project, and support teams.
• Ensure support responsibilities, escalation paths, and operating procedures are clearly defined before launch; track risks, dependencies, and open actions, driving timely resolution and transparent status updates.
• Support post‑launch stabilization and apply lessons learned to continuously improve transition practices.
• Promote standardized, scalable service onboarding aligned with operational excellence and compliance expectations.

What You Bring

• Bachelor’s degree in Business Administration, Information Technology, Engineering, Supply Chain Management, or a related field.
• Several years of experience in service transition, service management, program management, operations, or a comparable function.
• Proven ability to transition services, applications, or business processes from project delivery into operational environments.
• Strong understanding of service transition frameworks, quality gates, operational readiness, service lifecycle management, support models, governance, and continuous improvement.
• Excellent stakeholder management, communication, and facilitation skills in an international environment.
• Structured and proactive working style, with the ability to manage complexity, dependencies, and competing priorities. Experience with service management or workflow platforms is advantageous. Knowledge of procurement processes, enterprise applications, or digital business solutions is beneficial. Fluent English, written and spoken.

About The Team

Our Corporate and Global Functions are essential in driving the company’s strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonisation, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energise society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Stay safe and healthy with our medical subscription.
• Take care of yourself with our Wellbeing Initiatives.
• Career growth and development
• Flexible work culture & well‑being
• Being part of an international and open‑minded team.

Siemens Energy Careers