IT Service Owner (m/f/d)

Siemens Mobility; Amadora; Presencial; EUR 52 000 - 86 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Home office budget

Health insurance

Learning platforms/mentoring

Volunteer initiatives

Resumo da oferta

Siemens is seeking an experienced IT service management professional to own IT services end-to-end across lifecycle stages. You will define service scopes, roadmaps, and documentation while ensuring security, performance, and regulatory compliance.

The role emphasizes collaboration with operations, architecture, and business stakeholders to drive improvements. The ideal candidate has 7–12 years in ITSM or ITPM, solid ITIL knowledge, and strong stakeholder management in a global setting.

Qualificações

• 7-12 years of experience in IT service management and/or IT project management.
• Solid knowledge of ITIL principles and project management methodologies (e.g. Waterfall, Agile, Hybrid).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a complex, international environment.
• Experience working with external suppliers and cross-functional teams.
• Basic knowledge of Automation and Agentic AI
• Ability to work on complex issues autonomously as well as team-based
• Strong problem solver with strong debugging skills
• Ability to act proactive, quality-driven, and results-oriented.
• Strong stakeholder management of internal as well as external stakeholders
• Ability to work effectively in agile, globally distributed teams

Responsabilidades

• Act as the end-to-end owner of assigned IT services across their lifecycle (strategy, design, transition, operation, and improvement).
• Define and maintain service scope, service roadmaps, and service documentation.
• Ensure services meet business needs, performance, security, and compliance requirements.
• Manage service performance, including SLAs, KPIs, availability, and incident/problem trends.
• Drive continuous service improvement (incl. productivity improvements like automation and AI) with operations, architecture, and stakeholders.
• Coordinate and manage service providers and vendors, including contractual and performance reviews.
• Plan, execute, and deliver IT projects in accordance with scope, timelines, costs, and quality.
• Manage project risks, dependencies, and issues, with timely escalation.
• Lead cross-functional project teams and ensure effective IT/business collaboration.
• Prepare and maintain project documentation and ensure transition to stable operations.

Conhecimentos

IT service management

IT project management

Stakeholder management

Analytical skills

Agile/Waterfall/Hybrid

Descrição da oferta de emprego

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

About Portugal Tech Hub

We take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.

Are you ready to be part of the change? Come join us!

Your mission will be…

• Act as the end-to-end owner of assigned IT services across their entire lifecycle (strategy, design, transition, operation, and improvement).
• Define and maintain service scope, service roadmaps, and service documentation.
• Ensure services meet business needs, performance expectations, security, and compliance requirements.
• Manage service performance, including SLAs, KPIs, availability, and incident/problem trends.
• Drive continuous service improvement (incl. productivity improvements like automation and AI) in collaboration with operations, architecture, and business stakeholders incl. drive productivity improvements like automation and AI
• Coordinate and manage service providers and vendors, including contractual and performance reviews.
• Plan, execute, and deliver IT projects in accordance with agreed scope, timelines, costs, and quality standards.
• Manage project risks, dependencies, and issues, ensuring timely escalation where necessary.
• Lead cross-functional project teams and ensure effective collaboration between IT and business stakeholders.
• Prepare and maintain project documentation
• Ensure proper transition of project results into stable operations and service ownership
• Lead masterclasses and communities.

We are looking for someone with…

• 7-12 years of experience in IT service management and/or IT project management.
• Solid knowledge of ITIL principles and project management methodologies (e.g. Waterfall, Agile, Hybrid).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a complex, international environment.
• Experience working with external suppliers and cross-functional teams.
• Basic knowledge of Automation and Agentic AI
• Ability to work on complex issues autonomously as well as team-based
• Strong problem solver with strong debugging skills
• Ability to act proactive, quality-driven, and results-oriented.
• Strong stakeholder management of internal as well as external stakeholders
• Ability to work effectively in agile, globally distributed teams

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!