Service Sales Specialist

Körber; Maia; Híbrido; EUR 38 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work options

Health insurance for family

Well-being program

Pleasant working atmosphere

Resumo da oferta

Körber in Porto, Portugal is seeking a Service Sales Specialist to develop, price, present and negotiate service solutions across the customer lifecycle, including maintenance contracts, spare parts strategies, remote support, modernization and retrofit projects.

You will act as a bridge between customers, service operations, engineering and commercial teams, converting technical and operational requirements into feasible, competitive proposals and contributing to new service opportunities and

Qualificações

• Degree in Engineering, Industrial Management, Business or a related field, or equivalent relevant professional experience.
• At least 5 years of relevant experience in industrial services, intralogistics, automation, maintenance, technical sales or a comparable B2B environment.
• Demonstrated experience in preparing, costing and negotiating complex technical and commercial service proposals.
• Good understanding of maintenance concepts, service contracts, industrial operations and asset lifecycle management.
• Ability to understand technical information and convert it into structured, persuasive and commercially robust proposals.
• Strong organizational, analytical and prioritization skills, with consistent attention to detail.
• Excellent communication, presentation and negotiation skills with technical and non-technical stakeholders.
• Proficiency with Microsoft Office and familiarity with ERP, CRM and document management tools.
• Solid written and spoken English.

Responsabilidades

• Develop complex service proposals covering maintenance agreements, remote assistance, spare parts, modernization, retrofit, lifecycle extension and technical upgrades.
• Analyze customer operations, installed-base needs and contractual requirements to identify solutions that improve availability, performance and total cost of ownership.
• Translate technical requirements, operational constraints and customer priorities into clear commercial offers with well-defined scope, assumptions and exclusions.
• Build pricing and commercial models in coordination with service delivery, engineering, purchasing, finance and legal teams.
• Assess technical, operational, contractual and commercial risks and define appropriate mitigation measures.
• Review requests for quotation, tenders and service specifications, identifying key requirements, evaluation criteria, dependencies and deadlines.
• Coordinate cross-functional contributions and ensure proposals are accurate, consistent, compliant and submitted on time.
• Maintain proposal documentation, versions, approvals, assumptions and customer correspondence.
• Support commercial negotiations and the renegotiation of existing service agreements.
• Act as a trusted advisor to customers on service strategy, maintenance concepts, operational risks and asset lifecycle management.
• Build productive relationships with customers while working closely with field sales, customer service, engineering, project management and other internal departments.
• Monitor market trends, customer needs, competitor service offerings and relevant pricing approaches.
• Use proposal outcomes, customer feedback and business performance indicators to improve future offers and ways of working.

Conhecimentos

Communication skills

Negotiation skills

Analytical skills

Organizational skills

Presentation skills

English proficiency

Formação académica

Degree in Engineering, Industrial Management, Business or related field

Ferramentas

ERP systems

CRM systems

Document management tools

Descrição da oferta de emprego

We are Körber - an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building onecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Your Role In Our Team

As Service Sales Specialist, you will develop, price, present and negotiate service solutions throughout the customer lifecycle. Your scope will include maintenance contracts, spare parts strategies, remote support, modernization and retrofit projects, lifecycle extensions and operational improvement initiatives. You will act as a bridge between customers, service operations, engineering and commercial teams, converting technical and operational requirements into feasible, competitive and commercially sustainable proposals. You will also contribute to new service business and the renegotiation and development of existing agreements

Key Responsibilities

• Develop complex service proposals covering maintenance agreements, remote assistance, spare parts, modernization, retrofit, lifecycle extension and technical upgrades.
• Analyze customer operations, installed-base needs and contractual requirements to identify solutions that improve availability, performance and total cost of ownership.
• Translate technical requirements, operational constraints and customer priorities into clear commercial offers with well-defined scope, assumptions and exclusions.
• Build pricing and commercial models in coordination with service delivery, engineering, purchasing, finance and legal teams.
• Assess technical, operational, contractual and commercial risks and define appropriate mitigation measures.
• Review requests for quotation, tenders and service specifications, identifying key requirements, evaluation criteria, dependencies and deadlines.
• Coordinate cross-functional contributions and ensure proposals are accurate, consistent, compliant and submitted on time.
• Maintain proposal documentation, versions, approvals, assumptions and customer correspondence.
• Support commercial negotiations and the renegotiation of existing service agreements.
• Act as a trusted advisor to customers on service strategy, maintenance concepts, operational risks and asset lifecycle management.
• Build productive relationships with customers while working closely with field sales, customer service, engineering, project management and other internal departments.
• Monitor market trends, customer needs, competitor service offerings and relevant pricing approaches.
• Use proposal outcomes, customer feedback and business performance indicators to improve future offers and ways of working.

Your Profile

• Degree in Engineering, Industrial Management, Business or a related field, or equivalent relevant professional experience.
• At least 5 years of relevant experience in industrial services, intralogistics, automation, maintenance, technical sales or a comparable B2B environment.
• Demonstrated experience in preparing, costing and negotiating complex technical and commercial service proposals.
• Good understanding of maintenance concepts, service contracts, industrial operations and asset lifecycle management.
• Ability to understand technical information and convert it into structured, persuasive and commercially robust proposals.
• Strong organizational, analytical and prioritization skills, with consistent attention to detail.
• Excellent communication, presentation and negotiation skills with technical and non-technical stakeholders.
• Proficiency with Microsoft Office and familiarity with ERP, CRM and document management tools.
• Solid written and spoken English.

Your Benefits

• Exciting tasks in a fast-growing, future-oriented industry player
• Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options
• Health insurance for the whole family
• Well-Being and Employee Assistance Program
• Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)
• A pleasant and collaborative working atmosphere

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status