Senior M365 System Administrator (m/f/d)

Kuehne+Nagel; Porto; Híbrido; EUR 52 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Mobile working arrangements

Supplementary health insurance

Resumo da oferta

Kuehne+Nagel is hiring an IT specialist to manage and optimize Microsoft 365 collaboration services across SharePoint Online, OneDrive, Teams and Copilot. You will drive governance, security, and automation while mentoring Level 1/2 support teams and coordinating with Security, Compliance and Infrastructure colleagues.

The role emphasizes platform improvement, vendor escalation with Microsoft or third parties, and a clear focus on architecture within governance guardrails.

Qualificações

• Extensive hands-on administration of Microsoft 365 apps (SharePoint Online, OneDrive, Teams).
• Experience designing security/governance controls and DLP/retention policies.

Responsabilidades

• Administer and govern Microsoft 365 collaboration tools including adoption and usage oversight.
• Design platform security controls and sharing policies in partnership with Security/Compliance teams.
• Assess Entra configurations and manage group/guest access and CA dependencies.
• Monitor platform health, governance risk, and coordinate remediation with owners and control functions.
• Mentor Level 1/2 teams and maintain runbooks and architecture diagrams.
• Review roadmap changes and coordinate testing with stakeholders; escalate to vendors when needed.

Conhecimentos

Microsoft 365 administration

SharePoint Online

OneDrive for Business

Microsoft Teams governance

PowerShell scripting

Microsoft Graph API

CI/CD concepts

Cloud/Automation tooling

Mentoring/esc "Level 1/2" support

Fluent English

Formação académica

Microsoft certifications: MS-102

Microsoft certifications: MS-700

Microsoft certifications: SC-401

Ferramentas

PnP.PowerShell

Microsoft Graph PowerShell SDK

Git

DevOps tooling

Jira Service Management

Confluence

Descrição da oferta de emprego

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

You will be responsible for the administration, security, governance, and continuous improvement of Microsoft 365 collaboration services, including SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 Copilot across the enterprise. This role partners closely with Identity, Security, Compliance, and Infrastructure teams to implement access controls, data protection measures, and platform standards, while leading automation and migration initiatives to enhance service efficiency and user experience. The position also serves as the senior technical escalation point for complex issues and provides guidance and mentoring to Level 1 and Level 2 support teams.

How you create impact

• Administer and govern Microsoft 365 collaboration tools — SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 Copilot — including adoption, and usage oversight.

• Design and implement platform security and governance controls: permissions and sharing policies, conditional access alignment, sensitivity labels, DLP, and retention policies, in partnership with Security and Compliance teams.

• Assess the collaboration impact of Microsoft Entra configurations, including Microsoft 365 Groups, B2B guest access, application permissions, Conditional Access, and authentication dependencies.

• Monitor platform health, performance, compliance posture, and governance risks, including permission drift, unmanaged sharing, inactive and ownerless and workspaces; coordinate remediation activities with workspace owners and relevant control functions.

• Evaluate requirements and recommend configurations, guiding stakeholders on integrating third-party and custom solutions into the M365 ecosystem.

• Perform advanced troubleshooting and root-cause analysis for complex, cross-team incidents, collaborating with Infrastructure, Cloud, Security, and Application teams.

• Act as a technical mentor and escalation point for Level 1/2 teams, maintaining technical documentation, operational runbooks, configuration standards, architecture diagrams, knowledge base content, and providing coaching and knowledge transfer to strengthen team capability.

• Review Microsoft Message center and roadmap changes, assess technical and operational impact, coordinate testing, and support stakeholder communications.

• Manage escalation to Microsoft and third-party suppliers when platform incidents or defects require vendor involvement.

What we would like you to bring

• Deep, hands-on experience administering Microsoft Teams, SharePoint Online and OneDrive for Business: architecture, governance, and day-to-day operational support.

• In-depth understanding of the content collaboration and productivity landscape within M365, with a platform-ownership mindset and strong attention to detail.

• Working knowledge of Microsoft Entra ID as it relates to collaboration services, including groups, guest identities, enterprise applications, app registrations, RBAC, application permissions, authentication, and Conditional Access dependencies.

• Hands-on experience with Microsoft Purview: sensitivity labels, Data Loss Prevention (DLP), retention policies, and compliance controls.

• Expert-level PowerShell scripting for automation, reporting, and enterprise-scale migration tasks (e.g., PnP.PowerShell, Microsoft Graph PowerShell SDK).

• Experience with Microsoft Graph API, third-party integrations, and modern cloud-based architectures.

• Working knowledge of CI/CD concepts and tooling (e.g. Git, DevOps) as applied to platform automation.

• Strong analytical and problem-solving skills; proactively evaluates and pilots emerging technologies, staying ahead of trends rather than waiting for direction.

• Fluent in spoken and written English.

• Clear, confident communication across technical and non-technical audiences.

• Proven ability to mentor engineers and act as a technical escalation point across teams.

• Comfortable operating with autonomy and making architecture/configuration decisions within governance guardrails.

Plus to have:

• Experience with change management / ITSM processes and tooling (e.g. JSM, ITIL-aligned practices).

• Familiarity with Atlassian products (Jira Service Management and Confluence).

• Microsoft certifications such as MS-102, MS-700, SC-401, or equivalent, with a demonstrated interest in continued certification.

• Experience with Azure development: Azure Automation, Azure Functions, Azure Storage, Logic Apps.

• Experience managing Microsoft Teams Rooms (Android and Windows).

• Experience operating within a multi-geo and/or multi-tenant organization.

What's in it for you

You will have a direct influence on the future of logistics and IT. Your colleagues are experts who shape the IT industry in Portugal and worldwide. We want you to feel comfortable in your working surroundings. Therefore, we are offering you flexible working hours and mobile working arrangements. We value teamwork, continuous learning, and diversity. Kuehne+Nagel offers you a custom-made career – through individual planning and supervisors who support and advise you in every way. You get supported by many work-life balance offerings and supplementary health insurance.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.