Senior Incident Manager & Commvault Specialist

Inetum; Lisboa; On-site; EUR 55,000 - 75,000; Full time

Job summary

Inetum is seeking an experienced Senior Incident Manager / Commvault Specialist to join our Infrastructure Services Operations team in Lisbon. You will be the go-to expert for Commvault backup, storage, and cyber resilience, ensuring service availability and operational excellence for mission‑critical environments.

You will lead monitoring, issue resolution, capacity planning, and proactive improvements while collaborating with cross‑functional teams in a multicultural setting.

Qualifications

• Fluent in English (written and spoken).
• 5+ years in support with strong Commvault expertise.
• Experience managing incidents in backup and data recovery environments.
• Strong interest in ticket analysis, incident management and escalation handling.

Responsibilities

• Operate and support enterprise storage environments.
• Perform proactive monitoring and health checks for availability and performance.
• Troubleshoot and resolve complex incidents affecting storage infrastructure.
• Conduct root cause analysis and participate in problem management.
• Maintain operational documentation, procedures, and knowledge articles.
• Administer, monitor, and support Commvault backup and recovery environments.
• Ensure successful backup, restore, replication, and retention processes.
• Monitor backup success rates and address failures and risks.
• Participate in major incident handling and recovery activities.

Skills

Commvault

Incident management

Storage environments

Backup & recovery

Troubleshooting

Education

Bachelor's degree in Computer Science / IT

Tools

Windows Server

Linux

PowerShell

Job description

Inetum is seeking an experienced Senior Incident Manager / Commvault Specialist to join our Infrastructure Services Operations team in Lisbon. You will be the go-to expert for Commvault backup, storage, and cyber resilience, ensuring service availability and operational excellence for mission‑critical environments.

You will lead monitoring, issue resolution, capacity planning, and proactive improvements while collaborating with cross‑functional teams in a multicultural setting.