Senior DevOps Engineer - Voice

Intermedia; Coimbra; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Intermedia is seeking a proactive Senior DevOps Engineer - Voice to design, build and operate Linux-based infrastructure at scale in a fast-paced, multinational environment. You’ll own CI/CD pipelines, automation, monitoring and incident response, collaborating closely with development and operations teams to deliver reliable voice services.

The role is primarily remote with occasional visits to Coimbra or Aveiro offices, with future Porto expansion.

Qualifications

• 4+ years of experience in DevOps Engineering or a related field.
• Strong understanding of the Linux operating system and comfort working at the command line.
• Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications.
• Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins.
• Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers.
• A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly.
• A foundational understanding of security best practices.
• Proficiency with scripting languages like Bash, Ruby, Python, or Go.

Responsibilities

• Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Github, Jenkins, and Chef to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Build and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to‑day management of Linux servers via the command line.
• Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager.
• Document processes and best practices clearly and concisely.
• Participate in incident solving on-call rotation.

Skills

DevOps engineering

Linux

CI/CD

GitHub Actions

Jenkins

Chef

Networking

Security basics

Scripting

Remote collaboration

Tools

GitHub

Jenkins

Chef

Kubernetes

Grafana

Prometheus

AWS

Elasticsearch

RabbitMQ

MySQL

Ansible

Job description

Senior DevOps Engineer - Voice

Department: Tech Operations

Employment Type: Full Time

Location: Portugal

Description

About Intermedia

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role: We are looking for a proactive and eager Senior DevOps Engineer with experience in building, maintaining, and operating Linux based infrastructure at scale. This role is perfect for someone with a passion for automation and efficiency and thrives in a collaborative multi-national environment.

While primarily remote, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open offices in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

What you will be doing:

• Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Github, Jenkins, and Chef to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Build and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to‑day management of Linux servers via the command line
• Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager.
• Document processes and best practices clearly and concisely.
• Participate in incident solving on-call rotation.

What you will bring to the role:

• 4+ years of experience in DevOps Engineering or a related field.
• Strong understanding of the Linux operating system and comfort working at the command line.
• Experience with using Chef or other configuration management tools to automate the creation and maintenance of servers and applications.
• Ability to design, implement, and manage CI/CD pipelines using GitHub, Github Actions, and Jenkins.
• Solid understanding of networking principles, including DNS, TCP/UDP, firewalls, and load balancers.
• A willingness to dive into both complex systems and more routine tasks, ensuring that everything runs smoothly.
• A foundational understanding of security best practices.
• Proficiency with scripting languages like Bash, Ruby, Python, or Go.

Nice to Have

• Experience with Kubernetes and Helm templating.
• Experience with real-time voice/video protocols like SIP and RTP.
• Familiarity with cloud infrastructure, particularly AWS.
• Previous experience with tools such as Elasticsearch, RabbitMQ, MySQL, and Ansible.
• Experience working with globally distributed and remote teams.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.