Senior Customer Insights Analyst

SmartRecruiters, Inc.; Lisboa; Híbrido; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

28 vacation days per year

Private health insurance (family cover

Meal/allowance benefits

AI tools access (Claude, SIXTGPT)

Resumo da oferta

SIXT is seeking a Senior Analyst in Customer Insights to transform data into actions across the customer journey. You will own end-to-end analytics on questions around acquisition, retention, cross-sell, upsell, churn, and lifetime value, and you will design experiments to optimize digital journeys and CRM campaigns.

You will build segmentation, churn models, and lifecycle frameworks, conduct deep-dive analyses across web, app, and stations, and develop dashboards enabling self-serve insights

Qualificações

• 3+ years of experience in customer, product, or growth analytics in an international environment.
• Strong SQL skills and experience with Python or R for analysis and modeling.
• Proficiency in BI tools and data storytelling for non-technical audiences.

Responsabilidades

• Own end-to-end analytics on customer questions like acquisition, retention, churn, LTV.
• Design, analyze, and operationalize experiments (A/B and multivariate tests).
• Build and maintain customer segmentations, churn models, and lifecycle frameworks.
• Conduct deep-dive analyses across web, app, and station touchpoints and link insights to business impact.
• Develop dashboards and metrics for self-serve insights for stakeholders.
• Present insights and recommendations to senior leaders for strategic initiatives.

Conhecimentos

SQL

Python or R

Experiment design

Data storytelling

Ferramentas

Tableau

Looker

Power BI

QuickSight

Descrição da oferta de emprego

Senior Customer Insights Analyst (m/f/d)

• Full-time
• Legal Entity: Sixt Research Development Services, Lda.

You are passionate about transforming complex data into actionable insights that drive customer growth, retention, and satisfaction? At SIXT, we are looking for a Senior Analyst Customer Insights(m/f/d) to uncover opportunities across the customer journey and influence strategic decisions with Marketing, Product, Digital, Operations, and CRM teams. Join Team Orange and help us shape the future of mobility through data-driven impact!

YOUR ROLE AT SIXT

You own end-to-end analytics on customer questions like acquisition, retention, cross-sell, upsell, churn, and lifetime value

You design, analyze, and operationalize experiments (A/B and multivariate tests) to optimize digital journeys, pricing, promotions, and CRM campaigns

You build and maintain customer segmentations, churn models, and lifecycle frameworks that enable targeted experiences and communications

You conduct deep-dive analyses across web, app, and station touchpoints, connecting insights to business impact

You develop clear dashboards and metrics, enabling self-serve insights and data-driven decision-making for stakeholders

You present insights and recommendations to senior leaders, driving strategic initiatives across the business

YOUR SKILLS MATTER

Experience You bring 3+ years of experience in customer, product, or growth analytics, ideally in an international environment

Technical Skills You are an expert in SQL and skilled in Python or R for advanced analysis, modeling, and wrangling large datasets

Statistical Knowledge You are confident in experimental design, hypothesis testing, regression, time series, and retention analysis

Data Visualization You are experienced with BI tools (Tableau, Looker, Power BI, or Quicksight) and skilled at data storytelling for non-technical audiences

Business Acumen You translate complex business questions into structured analyses, measurable outcomes, and actionable recommendations

Language You have excellent English skills; German or other European languages are a plus

WHAT WE OFFER

The SIXT Lisbon ExperienceTwo of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same

Community & International EnvironmentJoin a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office

Flexibility & Modern Work SetupBenefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best

AI at your fingertipsFrom day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve

Time Off & WellbeingEnjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge

Everyday BenefitsReceive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day

Employee PerksGet exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.