Senior Cloud Networking Solutions Engineer

Cisco; Oeiras; Presencial; EUR 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cisco certifications

Resumo da oferta

Cisco ThousandEyes is seeking a seasoned Customer Engineer to serve as the primary technical point of contact, driving customer value through proactive engagement and complex problem resolution. You will troubleshoot across networks, applications, and cloud providers while coordinating with internal teams to document issues and resolutions.

Role involves collaboration, automation initiatives, and participation in a 24x7 coverage model to ensure high availability for global customers.

Qualificações

• Bachelor's degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience.
• 5+ years of experience in a customer-facing technical support organization.
• Demonstrated expert understanding of network and application protocols (TCP/IP, DNS, HTTP/S, BGP).
• Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.
• Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (Kubernetes, Docker) and virtualization (KVM, VMware).

Responsabilidades

• Resolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.
• Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
• Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.
• Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Conhecimentos

Network protocols

Linux administration

Cloud/SaaS environments

Kubernetes

Docker

Troubleshooting

Formação académica

Bachelor's degree in CS/Engineering

4 years of equivalent experience

Ferramentas

Kubernetes

Docker

VMware

KVM

Descrição da oferta de emprego

Cisco ThousandEyes is seeking a seasoned Customer Engineer to serve as the primary technical point of contact, driving customer value through proactive engagement and complex problem resolution. You will troubleshoot across networks, applications, and cloud providers while coordinating with internal teams to document issues and resolutions.

Role involves collaboration, automation initiatives, and participation in a 24x7 coverage model to ensure high availability for global customers.