Customer Project Manager | ThousandEyes

Cisco; Oeiras; Presencial; EUR 55 000 - 90 000; Tempo integral

Resumo da oferta

Cisco's ThousandEyes Professional Services team is seeking a Project Manager to lead customer implementations from kickoff through successful delivery. You will scope, plan, and execute engagements with clarity and momentum, coordinating with customers, consultants, sales, customer success, and technical teams to keep initiatives on track.

You will convert complex deployment goals into practical project plans, manage risks and dependencies, and ensure a consistent customer experience across

Qualificações

• Minimum 3-4+ years of project management experience.
• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion.
• Direct experience leading all phases of the IT software implementation project lifecycle.
• Experience running multiple projects simultaneously with cross-team dependencies.
• Experience working with senior level customer collaborators.

Responsabilidades

• Lead customer implementations from kickoff to delivery.
• Coordinate across customers, consultants, sales and success teams.
• Manage project scope, timelines and risks.
• Create actionable project plans turning deployment goals into reality.
• Ensure professional, accountable delivery and positive customer experience.

Conhecimentos

Project management

Stakeholder mgmt

Software lifecycle

Multi-project leadership

Executive communication

Descrição da oferta de emprego

Your Impact

As a Project Manager on the ThousandEyes Professional Services team, you will lead customer implementations from kickoff through successful delivery, ensuring projects are scoped, planned, and executed with clarity and momentum. You will coordinate across customers, consultants, sales, customer success, and technical teams to keep engagements on track, manage risks, and deliver measurable business outcomes. You will turn complex deployment goals into practical project plans, drive alignment with stakeholders, and create a consistent customer experience across onboarding and services engagements. Your work will help customers realize the value of ThousandEyes faster by improving visibility into their digital experience, accelerating adoption, and ensuring each engagement is delivered with professionalism, accountability, and care.

Minimum Qualifications

• Minimum 3-4+ years of project management experience
• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion
• Direct experience leading all phases of the IT software implementation project lifecycle
• Experience running multiple projects simultaneously with cross-team dependencies
• Experience working with senior level customer collaborators

Preferred Qualifications

• Familiarity with web technologies, SaaS deployments, REST APIs, and basic troubleshooting concepts
• Strong technical acumen, with the ability to engage credibly with technical teams and enterprise customers
• Experience delivering Professional Services engagements for enterprise software, networking, observability, or cloud-based solutions
• Proven ability to manage scope, risks, dependencies, and executive communications across multiple customer projects

Why Cisco?

At Cisco, were revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. Weve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and youll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.