Senior Banking Support Analyst (Hybrid, Unlimited PTO)

Finastra; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Flexible vacation policy

Pension plan

Health initiatives

Employee assistance program

Resumo da oferta

Finastra in Lisbon is seeking a Senior Support Analyst to analyse and troubleshoot issues raised by banking clients within a global fintech environment. You will identify functional or configuration problems and collaborate with technical specialists (code reading only).

You’ll support clients during testing cycles, deployments, and patching activities while helping to ensure product stability and high-quality service.

Qualificações

• Experience in banking, financial services, or banking applications.
• Strong communication skills and the ability to work directly with customers.
• Solid analytical and problemsolving skills; ability to understand application workflows quickly.
• Basic ability to review code paths (no development responsibility).
• Background in Support, Testing, or Application Analysis is welcome.
• Degree in Computer Science or related field is a plus.

Responsabilidades

• Analyse and troubleshoot issues raised by banking clients.
• Identify whether problems are functional, configuration-related, or require deeper technical investigation.
• Collaborate with technical specialists and development teams (code reading only – no coding required).
• Support clients during testing cycles, deployments, and patching activities.
• Ensure high-quality service delivery while contributing to product stability and improvement.

Conhecimentos

Banking domain

Financial services

Customer communication

Analytical thinking

Code path review

Support experience

Testing basics

Application analysis

Formação académica

Degree in CS or related field

Descrição da oferta de emprego

Finastra in Lisbon is seeking a Senior Support Analyst to analyse and troubleshoot issues raised by banking clients within a global fintech environment. You will identify functional or configuration problems and collaborate with technical specialists (code reading only).

You’ll support clients during testing cycles, deployments, and patching activities while helping to ensure product stability and high-quality service.