Senior App Production Support 24/7 Banking Tech

QUANTEAM - Portugal (RAINBOW PARTNERS Group); Lisboa; Híbrido; EUR 15 000 - 61 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Extra holiday: Christmas Eve or New Yr

Quanteam Academy access

Elevate Program for development

24/7 production support environment

Resumo da oferta

Quanteam, the founding entity of RAINBOW PARTNERS, is a banking and financial services consulting firm seeking a Senior Application Production Support Analyst in a hybrid Lisbon-based role. You will provide L1/L2 support for critical applications, monitor services, and resolve incidents with cross-functional teams in a 24/7 environment.

The ideal candidate has strong Unix/Linux, Oracle SQL/PLSQL, and middleware experience (MQ, Tomcat) and is fluent in English.

Qualificações

• Proven experience in Application Production Support, ideally in Banking or Financial Services.
• Strong knowledge of Unix/Linux and shell scripting.
• Hands-on application troubleshooting and production incident management.

Responsabilidades

• Provide L1/L2 Application Production Support for critical banking applications and data platforms.
• Monitor availability, stability and performance of applications and services.
• Analyze incidents by reviewing system, middleware, app, and database logs.
• Prioritize and resolve incidents and service requests within defined SLAs (SLOs).
• Work with Business, IT, Development and other teams to resolve issues.
• Contribute to Problem Management and recurring issue remediation.
• Identify opportunities for automation and continuous service improvement.
• Support changes, deployments and production readiness checks.
• Participate in Disaster Recovery and Live Play activities.
• Create and maintain support documentation and knowledge articles.
• Join a 24/7 production support model with shifts and on-call rotations.

Conhecimentos

Fluent English

Excellent communication

Collaboration

Willingness to learn

Proactive service mindset

Ferramentas

Unix/Linux

Shell scripting

Oracle SQL/PLSQL

Autosys

MQ

Tomcat

Dynatrace

Kubernetes

Docker

Ansible

Power BI/Tableau

Descrição da oferta de emprego

Quanteam, the founding entity of RAINBOW PARTNERS, is a banking and financial services consulting firm seeking a Senior Application Production Support Analyst in a hybrid Lisbon-based role. You will provide L1/L2 support for critical applications, monitor services, and resolve incidents with cross-functional teams in a 24/7 environment.

The ideal candidate has strong Unix/Linux, Oracle SQL/PLSQL, and middleware experience (MQ, Tomcat) and is fluent in English.