Security Operations Center Analyst

Hexa Consulting; Porto; Híbrido; EUR 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Psychological support

Flexible working

Certification support

Upskilling opportunities

Resumo da oferta

Hexa Consulting is seeking a Security Operations Analyst to provide L1/L2 support in a financial market infra environment. The role focuses on monitoring, analyzing and protecting critical IT services, with 24/7 shift-based operation participation.

Initially office-based for onboarding, training and integration, the role becomes hybrid after six months with three days in the office weekly. You will join a collaborative team focusing on security, reliability and continuous improvement.

Qualificações

• Experience in a Security Operations Center or equivalent cybersecurity operations training.
• Ability to work in a shift-based operational environment supporting critical services.
• Good understanding of incident handling, ticket coordination and service-level prioritization.
• Willingness to learn new security, infrastructure and networking technologies.
• Ability to communicate technical security and networking topics clearly with stakeholders.
• Collaborative mindset, accountability and team effectiveness.
• Professional working proficiency in English.

Responsabilidades

• Respond to monitoring alerts following defined processes.
• Analyze and troubleshoot security alerts; research solutions and support remediation.
• Manage security-related changes per change management.
• Handle, track, review and coordinate tickets from support channels.
• Prioritize incidents and tasks according to SLAs and impact.
• Identify and escalate issues affecting availability, security or reliability.
• Support process improvements and operational changes.
• Participate in projects and post-implementation checks.
• Collaborate with internal teams to address security challenges.

Conhecimentos

Security ops

Incident handling

Ticketing

Shift work

English

Formação académica

Cybersecurity training

Ferramentas

Darktrace

CrowdStrike

GuardDuty

Descrição da oferta de emprego

We are looking for a Security Operations Analyst to provide L1/L2 technical support within a financial market infrastructure environment. This opportunity focuses on monitoring, analyzing and protecting critical IT services, with participation in a 24/7 shift-based operation supporting secure and reliable market services.

For the first six months, this role will be office-based to support onboarding, training and integration with the team. After this initial period, the role will follow a hybrid working model, with three days per week in the office.

WHAT YOU WILL DO

• Respond promptly to monitoring alerts, following defined operational and security processes.
• Analyze and troubleshoot security alerts, research technical solutions and support remediation activities.
• Manage security-related changes in accordance with the applicable change management process.
• Handle, track, review and coordinate tickets received through operational support channels.
• Prioritize incidents, queries and tasks according to service levels and business impact.
• Proactively identify, own and escale issues that may affect service availability, security or reliability.
• Support service improvements by identifying opportunities to optimize processes and procedures.
• Participate in project work, operational changes and post-implementation quality checks.
• Collaborate with internal teams to address information security challenges in a structured and timely manner.

WHAT WE ARE LOOKING FOR

• Experience in a Security Operations Center or equivalent technical training in cybersecurity operations.
• Ability to work in a shift-based operational environment supporting critical services.
• Good understanding of incident handling, ticket coordination and service level prioritization.
• Strong willingness to learn new security, infrastructure and network technologies.
• Ability to communicate technical security and networking topics clearly with internal and external stakeholders.
• Collaborative mindset, accountability and capacity to work effectively within a team.
• Professional working proficiency in English.

TECHNICAL SKILLS

• Security monitoring and alert analysis.
• Security monitoring tools such as Darktrace, CrowdStrike or Amazon GuardDuty.
• LAN and WAN network infrastructure.
• TCP/IP, DNS, NTP and routing protocols.
• OSPF, BGP and MPLS.
• Incident management and ticket orchestration.
• Service monitoring, troubleshooting and escalation practices.
• Quality assurance after operational or technical changes.

NICE TO HAVE

• Previous exposure to regulated, high-availability or financial services environments.
• Knowledge of cybersecurity best practices applied to operational security monitoring.
• Experience supporting hosted or multi-client technology environments.

COMPENSATION TRANSPARENCY

Base salary range: EUR 19 000 - EUR 25 000 gross/year

Total compensation: up to EUR 33 000/year

The salary range is based on objective and gender-neutral criteria, including required competencies, professional experience, level of responsibility and role requirements. Final compensation will be determined according to the candidate's profile and position requirements.

WHAT WE OFFER

• A collaborative environment where professionals are encouraged to build with ownership, transparency and shared responsibility.
• Continuous learning and certification support throughout your journey, with investment in structured growth and long-term capability building.
• Private health insurance from the first day, with no waiting periods and optional family extension.
• Confidential and free access to psychological support, content and live sessions from day one.
• Flexibility whenever the role and context allow it, supporting sustainable delivery and daily balance.
• Upskilling opportunities in information security, cybersecurity best practices and quality management.

EQUAL OPPORTUNITY

Hexa is committed to equal opportunity and inclusive recruitment. We value different backgrounds, experiences and perspectives, and we align our practices with the principles of the Portuguese Diversity Charter.

HEXA LIFE

At Hexa, every professional is a Builder. You will be part of a culture based on honesty, mutual support and agility, where people contribute with responsibility, improve continuously and help create reliable solutions with real impact.