Search Engine Teknisk kundeservice (Danish + English) On-Site Lisbon

JoB Training & Coaching; Braga; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Free flight

Airport pickup

Accommodation provided

Relocation guidance

Job summary

JoB Training & Coaching is seeking Danish-speaking candidates for an on-site technical customer service team in Portugal, focusing on enhancing online search experiences. You will guide users, troubleshoot issues, and review reports while handling real-time requests with precision.

The role requires analytical thinking, clear communication, and adaptability, operating in a multicultural, growth-focused environment with rotating shifts Monday through Sunday.

Qualifications

• Danish-speaking with strong English proficiency.
• On-site customer service role.
• Willing to work rotational shifts Monday–Sunday.
• Ability to follow detailed workflows.

Responsibilities

• Troubleshoot technical issues and guide users.
• Review user reports and manage real-time support requests.
• Escalate complex issues to specialized teams as needed.
• Maintain service excellence in all interactions.

Skills

Danish language

English proficiency

Customer service

Analytical thinking

Communication

Job description

We are looking for Danish-speaking candidates with strong English proficiency to join an on‑site technical customer service team dedicated to enhancing online search experiences. This position involves guiding users, solving technical problems, and contributing to the accuracy and quality of digital search functions.

Your main responsibilities include troubleshooting technical issues, reviewing user reports, managing real‑time support requests, and escalating complex situations. You will follow detailed workflows and maintain service excellence throughout all interactions. Analytical thinking, clarity in communication, and adaptability are essential in this role.

The schedule operates in rotational shifts between Monday and Sunday. You will work in a multicultural, professional, and supportive environment designed to foster growth, collaboration, and continuous learning.

Relocation Support to Portugal:

• Free flight

• Airport pickup

• Accommodation provided

• Support with AFM, AMKA, bank account

• Additional relocation guidance

Benefits:

• Private health insurance from the first day

• Paid training and coaching

• Internal mobility and career development

• Discounts on gyms, restaurants, and shops

• International, multicultural workplace

• Wellness and engagement initiatives

This role is ideal for Danish-speaking individuals seeking an international career in a growing digital support sector.

DANISH JOB DESCRIPTION

Vi søger dansktalende profiler med gode engelskkundskaber til et onsite-team i Lissabon, der arbejder med teknisk kundeservice relateret til søgemaskiner. Du vil hjælpe brugere med at forstå funktioner, løse tekniske udfordringer og sikre en positiv oplevelse, når de anvender digitale søgeredskaber.

Dine daglige opgaver omfatter at analysere henvendelser, identificere fejl, give klare løsninger og eskalere avancerede tekniske problemer til specialiserede teams. Du arbejder efter strukturerede procedurer og leverer service af høj kvalitet i hver interaktion. Rollen kræver både tålmodighed, stærke kommunikative evner og teknisk forståelse.

Arbejdstiderne er baseret på roterende vagter fra mandag til søndag. Du vil være en del af et internationalt og mangfoldigt arbejdsmiljø, hvor samarbejde og faglig udvikling vægtes højt.

Relocation-pakke til Portugal:

• Gratis flybillet

• Afhentning i lufthavn

• Indkvartering inkluderet

• Hjælp til dokumenter (AFM, AMKA, bankkonto)

• Yderligere support ved behov

Fordele:

• Privat sundhedsforsikring fra første dag

• Betalt oplæring og kontinuerlig coaching

• Karriereudvikling og interne muligheder

• Rabatter på fitness, restauranter og butikker

• Internationalt arbejdsmiljø

• Velvære- og engagementstiltag

Dette er en attraktiv mulighed for kandidater, der ønsker en karriere i udlandet og vil arbejde i et hurtigt voksende digitalt miljø.