SAP CRM Business Analyst

Tata Consultancy Services; Lisboa; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible compensation plan

Career development plan

Onboarding program

Referral bonus

Team building activities

Job summary

A leading IT consulting firm in Lisbon is seeking a SAP CRM Business Analyst to drive CRM projects in the utilities sector. The ideal candidate will have over 8 years of experience with SAP CRM functional modules and excellent analytical and communication skills. Responsibilities include process mapping, functional specification development, and UAT execution. The position offers a permanent contract with competitive benefits and a hybrid work model.

Qualifications

• 8+ years of experience as a Business Analyst in SAP CRM projects.
• Strong understanding of SAP CRM functional modules (Marketing, Sales, Service).
• Ability to write functional specs and review technical designs (ABAP, BADIs, BAPIs).

Responsibilities

• Map utilities-specific CRM processes and identify improvement opportunities.
• Prepare functional specifications and collaborate with technical teams.
• Define test cases, execute UAT, and validate technical deliverables.

Skills

Analytical skills

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in Business, IT, or related field

Tools

JIRA

ALM

Job description

Are you a SAP CRM Business Analyst seeking a new interesting challenge? 🔍 If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀

Qualifications

• Bachelor’s degree in Business, IT, or related field.
• 8+ years of experience as a Business Analyst in SAP CRM projects.
• Exposure to utilities industry processes and CRM implementation.
• Strong understanding of SAP CRM functional modules (Marketing, Sales, Service).
• Ability to write functional specs and review technical designs (ABAP, BADIs, BAPIs).
• Familiarity with SAP Web UI configuration and Business Roles.
• Basic knowledge of middleware (PI/PO/CPI) and integration concepts.
• Excellent analytical and communication skills for stakeholder engagement.

Preferred Attributes

• Experience with SAP IS-U integration and Fiori apps.
• Knowledge of Agile methodologies and documentation tools (JIRA, ALM).
• Experience conducting workshops with business stakeholders to capture functional and technical needs.
• Process analysis: map utilities-specific CRM processes (Marketing, Sales, Service) and identify improvement opportunities.
• Solution design support: prepare functional specifications and collaborate with technical teams on ABAP enhancements, Web UI adjustments, and middleware integrations.
• Testing & validation: define test cases, execute UAT, and validate technical deliverables against business requirements.
• Data & integration support: assist in data migration checks and troubleshoot replication issues between SAP CRM and IS-U.
• Workplace: Lisbon + hybrid work.
• Work schedule: 9AM to 6PM.

Benefits

• Permanent contract.
• Competitive salary and a flexible compensation plan (Ticket restaurant plan + Health Insurance).
• Career development plan and annual performance-based compensation reviews.
• Onboarding program and robust learning platforms.
• Referral bonus if a referred friend is hired.
• Work with people from all over the world and experience a multicultural workforce.
• Appreciations, incentives, team building activities, diversity and inclusion programs, sustainability activities, corporative events.

Job Details

• Seniority: Mid-Senior level.
• Employment type: Full-time.
• Job function: Information Technology.
• Industry: IT Services and IT Consulting.
• Location: Lisbon, Portugal.

About TCS

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group. With a presence in 55 countries and over 600,000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute. In our portfolio of services, we have information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS.