SAP Basis Consultant

HCL Technologies Limited; Portugal; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Permanent contract

Remote based in Portugal

Working hours: Mon-Fri

Job summary

HCLTech in Portugal seeks a Digital Customer Engagement Manager to drive SAP Enterprise Cloud Services delivery and customer success. You will coordinate onboarding, ensure milestones and manage technical requirements across SAP landscapes.

Ideal candidates have 4+ years in SAP Basis, strong HANA skills, and experience with cloud providers. This role offers a remote, Portugal-based setup with a permanent contract and standard workweek.

Qualifications

• 4+ years of SAP Basis experience in a multi-national IT org.
• Hands-on SAP HANA knowledge and database skills.
• Experience with SAP Upgrade & Migration across OS/DB.
• Exposure to SaaS integrations with SAP landscapes; cloud know-how.

Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Orchestrate the overall service delivery according to scope, budget, and milestones
• Assist in de-escalations of critical customer situations with MIM and SAP teams
• Contribute to customer release and maintenance activities
• Support customers on technical requirements throughout their lifecycle
• Engage with SAP stakeholders to ensure customer success

Skills

SAP Basis expertise

HANA knowledge

Cloud knowledge

SaaS integration

Delivery coordination

Tools

AWS

Azure

GCP

SAP S/4HANA

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on...

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

• Technical Skill Set required to perform dCEM tasks
• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Work Experiences

• 4+ years’ experience with multi-national software/IT organizations.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• 2+ years of SAP Basis S/4HANA knowledge.

Required Language Thresholds:

• Portuguese (C2: Native-Level Fluency)

Why Us

• Permanent contract;
• Working hours: Monday to Friday;
• Remote based in Portugal

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.