Salesforce Solution Architect

Xelerate; Porto; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly environment

Great benefits

International career opportunities

Focus on individual development

Resumo da oferta

Xelerate seeks a seasoned Salesforce Architect to lead architecture and delivery for AI-enabled service experiences. You will define technical blueprints for integrations, agent desktops, and automation, shaping security, data models, and governance across multi-org deployments.

You will mentor engineers, drive best practices, and partner with product teams to deliver scalable, AI-powered customer service solutions. Strong English communication and cloud know-how are essential.

Qualificações

• 10+ years of production Salesforce architecture, development, or platform engineering.
• Deep knowledge of Salesforce Service Cloud, Agentforce, and AI capabilities.
• Strong experience with REST/SOAP APIs, middleware patterns, and event-driven architectures.
• Experience designing AI/ML solutions to enhance agent workflows and knowledge surfacing.
• Familiarity with Data Cloud and CDP patterns for agent insights.

Responsabilidades

• Lead architecture and delivery for Salesforce and AI-enabled service experiences.
• Define technical blueprint for integrations, AI-enabled agent desktops, and automation.
• Provide technical leadership during large Salesforce deployments with AI capabilities.
• Establish architecture artifacts: diagrams, data models, and operational docs.
• Mentor engineers and admins; enforce governance and change control.

Conhecimentos

Salesforce architecture

Enterprise integration

AI/ML in service

Apex development

Lightning Web Components

REST/SOAP integrations

Platform events / CDC

Data Cloud / CDP

DevOps for Salesforce

English communications

Ferramentas

Apex

LWC

CI/CD

Descrição da oferta de emprego

You will lead architecture and delivery for Salesforce and AI-enabled service experiences, defining the technical blueprint for integrations, next‑gen agent desktop experiences, and automation frameworks. You will have a direct impact on improving agent efficiency and customer outcomes by combining deep platform knowledge with practical AI/ML application in service scenarios.

Your Role and Responsibilities:

• Lead the design and implementation of business solutions using Salesforce platform capabilities and enterprise architecture standards.
• Define the technical blueprint for integrating AI solutions (e.g., Agentforce) with existing Salesforce orgs and external systems, including authentication, data synchronization, and error handling.
• Architect AI-driven solutions to streamline agent workflows and automate service processes such as routing, recommendations, and knowledge surfacing.
• Design next‑gen agent desktop experiences for hyper‑efficient case resolution and personalized customer engagement.
• Define and enforce integration patterns (REST/SOAP APIs, streaming/event‑driven architectures, platform events), validating scalability and reliability.
• Provide technical leadership during large‑scale Salesforce deployments involving AI capabilities, driving implementation best practices and design reviews.
• Establish architecture artifacts including solution diagrams, data models, sequence diagrams, and operational documentation.
• Own platform governance considerations: data privacy, role‑based access, compliance, and change‑control processes.
• Mentor engineers and administrators, delivering training and knowledge transfer materials for ongoing operations.

Your Skills and Experiences:

• Solid, production‑proven experience (10+ years) in Salesforce architecture, development, or platform engineering, with proven experience leading technical delivery.
• Deep understanding of Salesforce Service Cloud, Agentforce architecture, and Salesforce AI capabilities.
• Advanced proficiency in Salesforce development, including Apex, Lightning Web Components (LWC), and declarative platform features.
• Strong integration experience with REST and SOAP APIs, middleware patterns, and event‑driven architectures (Platform Events, Change Data Capture, Streaming APIs).
• Experience designing and implementing AI/ML solutions that enhance agent workflows, such as recommendation engines, NLP for knowledge surfacing, and sentiment analysis.
• Knowledge of Data Cloud, Customer Data Platform (CDP) patterns, and using data to drive agent insights and personalization.
• Experience with large‑scale Salesforce deployments, including org strategy, packaging approaches, and multi‑org integration.
• Familiarity with DevOps for Salesforce, including CI/CD, metadata‑driven deployments, and automated testing.
• Experience with AWS or another cloud provider, and building/integrating agentic framework solutions with business applications.
• Fluent in English, both spoken and written, with an autonomous and problem‑solving mindset.

What you can expect from us:

• Remote‑friendly environment;
• Highly attractive salary and benefits;
• Great work‑life balance and flexibility;
• You will be part of a company where commitment, quality, and continuous improvement are core principles of our culture;
• Highly engaged tech community;
• International career opportunities;
• Focus on individual development.

About us:

xelerate.tech is passionate about software, tech, and people. We aim to attract the most talented engineers to deliver high-quality software products through highly performant teams.