Salesforce Business Analyst

Decision; Porto; Híbrido; EUR 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Decision procura um Salesforce Business Analyst com 5+ anos de experiência para colaborar em projetos no sector automotivo. Local: Porto. Modelo híbrido (2 dias no escritório por semana).

Certificação Salesforce Administrator obrigatória; outras certificações são bem-vindas. Capacidade de traduzir requisitos de negócio em soluções Salesforce é essencial. O candidato trabalhará com equipas técnicas e de negócio, garantindo qualidade de dados, segurança e governança, com foco em melhoria de

Qualificações

• 5+ anos de experiência comprovada como Salesforce Business Analyst.
• Certificação Salesforce Administrator obrigatória.
• Experiência com Sales Cloud, Service Cloud ou Experience Cloud.
• Conhecimento de processos CRM (lead-to-opportunity, case management).
• Conhecimento de ferramentas de automação (Flows, Process Builder).
• Experiência em metodologia Agile e escrita de user stories.

Responsabilidades

• Recolher requisitos e analisar com as partes interessadas do negócio.
• Desenhar soluções com Salesforce em colaboração com arquitetos e developers.
• Otimizar processos com capacidades do Salesforce.
• Testes e validação, incluindo UAT.
• Documentação e formação de utilizadores.
• Comunicar com stakeholders de forma clara e simples.

Conhecimentos

Sales Cloud

Service Cloud

Experience Cloud

CRM processes

Flows/Process Builder

Reports & Dashboards

Agile methodologies

Inglês fluente

Formação académica

Salesforce Administrator Certification

Salesforce Business Analyst Certification

Ferramentas

Data Loader

Salesforce APIs

Lightning Components

Apex

Integration concepts

Training management solutions

Descrição da oferta de emprego

Description

Responsibilities

• Requirements Gathering & Analysis
  • Collaborate with business stakeholders to understand processes and pain points.
  • Document functional requirements and user stories for Salesforce solutions.
• Solution Design Support
  • Work with Salesforce architects and developers to design scalable solutions.
  • Validate that proposed solutions align with business objectives.
• Process Optimization
  • Analyze existing workflows and recommend improvements using Salesforce capabilities.
• Testing & Validation
  • Prepare test cases and support UAT for new features and releases.
• Documentation & Training
  • Create process documentation and user guides.
  • Conduct training sessions for end-users.
• Stakeholder Communication
  • Act as the primary point of contact for Salesforce-related projects.
  • Communicate technical concepts in business-friendly language.

Years of experience

• 5+ years of proven experience as a Salesforce Business Analyst.

Functional Skills

• Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Knowledge of CRM processes (lead-to-opportunity, case management, customer service).
• Familiarity with Salesforce automation tools (Flows, Process Builder).
• Ability to create reports and dashboards for business insights.
• Understanding of data management and security models in Salesforce.
• Experience with Agile methodology and writing user stories.

Technical Skills

• Basic knowledge of Apex, Lightning Components.
• Familiarity with Salesforce APIs and integration concepts (also with Training management solutions would be helpful).
• Experience with data migration tools (Data Loader).

Soft Skills

• Strong problem-solving and analytical mindset.
• High reliability and ownership for data quality and delivery.
• Collaborative, open communicator across technical and business teams.
• Proactive, curious, and eager to continuously learn new technologies.
• Structured and autonomous working style in agile environments.

Languages

• Fluency in English (mandatory)

Desired Certifications

• Salesforce Certified Administrator (mandatory)
• Preferred: Salesforce Business Analyst Certification, Platform App Builder.

Sector: Automotive Tech

Location: Porto

Work model: Hybrid (2x/week in the office)

Regime de trabalho híbrido.