Sales Representative - Chat Commerce

Holafly; Lisboa; On-site; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Competitive incentives

Growth path

Global team

Job summary

Holafly is seeking a Sales Representative in Conversational Commerce to convert inbound chat inquiries into purchases.

You will act as a trusted advisor for global travellers, drive revenue through upselling and cross-selling, and smooth the buying journey by addressing objections in real-time.

The role requires strong written communication, a sales-oriented mindset, and the ability to manage high-volume chats while meeting monthly targets.

Qualifications

• Strong written communication, empathy, and professional persuasion.
• Sales-oriented mindset focused on closing opportunities.
• Multitasking capability to manage high-volume live chats in a fast-paced environment.
• Goal-driven with monthly targets, performance metrics, and rapid changes.

Responsibilities

• Drive revenue growth by converting inbound live chat interactions into final sales.
• Maximise customer value through upselling, cross-selling, and tailored product recommendations.
• Optimise the buying journey by handling objections and removing friction in real-time.
• Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
• Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
• Apply performance insights from coaching and KPIs to continuously boost operational efficiency.

Skills

Written communication

Sales mindset

Multitasking

Target-driven

Job description

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand.

Key Responsibilities

• Drive revenue growth by converting inbound live chat interactions into final sales.
• Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
• Optimise the buying journey by handling objections and removing friction in real-time.
• Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
• Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
• Apply performance insights from coaching and KPIs to continuously boost operational efficiency.

Qualifications

• Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
• Sales-oriented mindset focused on identifying customer needs and closing opportunities.
• Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
• Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.

Nice to Have

• Experience in e-commerce, live chat sales, customer support, or the travel industry.
• Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
• Experience with subscription models or multi-language customer engagement.

Benefits & Perks

• Competitive performance incentives tied directly to your sales success and conversion goals.
• Growth & development path through continuous coaching, training, and international exposure.
• Healthy work-life balance within a supportive, diverse, and results-driven global team.