Running Operations Coordinator - Iberia

Powerdot; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Annual offsite

Regular team-building activities

English training

Free office snacks

Meal allowance

EV charging discounts

Resumo da oferta

Powerdot, based in Lisbon, is seeking a Network Running Operations Manager to own the operational performance of its charging network across the Portuguese region and contribute to Iberian initiatives.

You will manage the Ranger/Field Technician team, prioritise interventions, and collaborate with hardware suppliers and technical teams to keep chargers available and delivering a reliable charging experience.

Qualificações

• Native Portuguese and professional English required.
• Spanish is a strong advantage when working with colleagues in Spain.
• 2–5 years of effective professional experience with ownership and impact.
• You plan and prioritise across multiple issues with business priorities in mind.

Responsabilidades

• Protect revenue and user satisfaction by reducing downtime and resolving issues quickly.
• Maximise Ranger and network performance by assigning the right site and ensuring first-time fixes.
• Build Iberian scale with cross‑market initiatives across Portugal and Spain.
• Lead field teams with regular site visits and hands-on involvement when necessary.
• Collaborate with partners, hardware suppliers, and internal technical teams to improve performance.

Conhecimentos

Portuguese

English

Leadership

Data-driven

Descrição da oferta de emprego

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, and ourselves.

If you’re here, you’re probably not looking for “just a job.” Neither are we. We’re driven by impact and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, and want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible.

About this Role

As our Network Running Operations Manager, you’ll own the operational performance of Powerdot’s charging network across a Portuguese region, while contributing to Iberian initiatives and projects. You’ll manage the local Ranger / Field Technician team, prioritise interventions, coordinate service providers, and work closely with hardware suppliers and technical teams to keep our chargers available, reliable, and delivering the expected charging experience.

Your mission is to maximise charging network performance by reducing downtime, accelerating issue resolution, and enabling Rangers to deliver the right fix at the right site, at the right time. You’ll ensure that technical problems become solved issues rather than recurring failures, unanswered customer complaints, or lost revenue — while creating an environment where your team feels supported, empowered, and motivated to perform at its best.

This isn’t a “coordinate from a spreadsheet” role. You’ll speak directly with Rangers, service providers, hardware suppliers, and internal technical teams. You’ll regularly visit stations, understand what is happening in the field, and occasionally get hands‑on with the equipment yourself. You’ll combine operational discipline, technical curiosity, data‑driven prioritisation, and strong people leadership to improve network performance across Iberia.

How You’ll Shape Our Story:

Your day-to-day will include:

Protect revenue and user satisfaction

• Reduce downtime by prioritising high‑impact interventions and removing blockers quickly.
• Connect poor CSAT to operational issues, investigate root causes, and ensure problems are properly resolved.

Maximise Ranger, partner, and network performance

• Assign the right Ranger to the right site and create the conditions for a first‑time fix.
• Coordinate partners, monitor uptime and resolution metrics, and use data to identify recurring issues and permanent solutions.

Build Iberian scale and a high‑performance culture

• Standardise processes and lead cross‑market initiatives across Portugal and Spain.
• Stay close to the field, support and challenge Rangers, and help the team perform at its best.

This Is About You, Not Us:

• 2–5 years of effective professional experience, with a track record of impact, fast learning, and ownership.
• You plan, prioritise, follow up, and keep multiple issues moving without losing sight of business priorities.
• You take problems to resolution instead of waiting for someone else to fix them.

You think with data and are technically curious

• You distinguish real problems from hunches, identify patterns, and use numbers to support decisions.
• You understand that user satisfaction starts with a charger working first time, every time.
• You are technically curious and eager to understand how charging infrastructure works.

You lead calmly and clearly

• You stay focused under pressure, communicate directly, and turn blocked issues into practical next steps.
• You support and challenge Rangers, remove roadblocks, and help technical field teams perform at their best.
• You keep things simple. No unnecessary complexity.
• Native Portuguese and professional English. Spanish is a strong advantage when working with colleagues and stakeholders in Spain.
• You collaborate effectively with technical teams, hardware suppliers, service providers, and colleagues across both markets.
• Based in Lisbon, with regular station visits and travel to the North of Portugal. Strong field operations cannot be managed exclusively through video calls.

The Kind of Energy We’re Looking For:

• We’re not into titles, egos, or corporate buzzwords. We’re into people who make things happen.
• You lead and listen. You give clear direction, stay close to the team, and create an environment where people feel supported to perform.
• You own your stuff. You don’t wait for perfect instructions. You identify the issue, take action, and follow through until the outcome is delivered.
• You’re performance‑minded. You understand that uptime, resolution speed, customer satisfaction, and revenue are connected — and you know how to turn those metrics into action.
• You’ve got a green heartbeat. Sustainability isn’t just cool, it’s core. You care about building infrastructure that makes electric mobility easier and more reliable.
• You balance urgency with judgement. You move quickly when performance is at risk, while making sure actions address the root cause rather than creating more problems.
• You bring positive energy. You stay calm under pressure, communicate directly, and know when a bit of humour can help a team navigate a difficult day.
• You grow on purpose. You’re eager to learn, deepen your technical understanding, and improve the way Powerdot operates across markets.

How you'll be Powered up?

• Flexible working hours so you can manage your time effectively
• Annual offsite to celebrate achievements and connect with colleagues
• Regular team‑building activities with your local team
• English training to support collaboration across all markets and teams
• Free office snacks, unlimited coffee, and meal allowance for every worked day
• Special discounts for charging your electric vehicle

The best solutions come from different voices. We’re committed to building a culture where inclusion, respect, and equal opportunity are part of everyday life. At Powerdot, everyone is encouraged to contribute ideas, challenge assumptions, and create positive change. We want every person — whether working in the field, in an office, or across markets — to have the space and support to do their best work. Your voice helps power the future — literally.