Retail Performance Lead

Emma Sleep; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pet-friendly office

Product discounts

Health insurance (dental)

24 vacation days

Multicultural environment

Company events

Ownership & growth

Resumo da oferta

Emma Sleep is seeking a passionate Team Lead Store Management to oversee Store Managers across 3 markets. You will ensure profitability, develop people, and drive seamless store operations to achieve top sales and customer experience.

You will lead across Portugal, Spain, and the UK with a data-driven mindset, KPI focus, and strong collaboration with Retail Ops and HQ. This role requires leadership, hands-on execution, and travel as needed.

Qualificações

• Experience in multi-store retail operations.
• People leadership experience, ideally leading Team Leads or Area Managers.
• Structured and data-driven, comfortable with KPIs and metrics.
• Able to influence stakeholders across functions without relying on hierarchy.
• Willingness to travel as needed.
• Fluent in English; French is a plus.

Responsabilidades

• Oversee Store Managers across 3 markets (Portugal, Spain, UK) to ensure profitability and performance.
• Drive retail performance, customer experience and cost efficiency with Regional Managers.
• Define and enforce retail standards, processes and ways of working across stores.
• Link Retail Ops, HQ and store leadership to ensure alignment and execution.
• Support new store openings, ramp-ups and stabilization from an leadership perspective.
• Track KPIs, analyze trends and guide decisions with data.
• Foster a scalable leadership culture focused on accountability and customer experience.

Conhecimentos

Multi-store ops

People leadership

Data-driven

KPIs

Cross-functional

Travel

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

Itsour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

We are seeking a passionate and results-driven Team Lead Store Management to oversee and guide Store Managers across 3 markets. In this pivotal role, you will ensure optimal store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

• Be responsible for our Store Management, team ensuring strong people leadership, clear priorities, and consistent execution across 8 stores in 3 markets (Portugal, Spain and UK)


• Directly manage Store Managers across UK locations and lead the Iberia Regional Manager to drive store performance, engagement, and operational excellence across all markets.


• Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and steer improvement actions together with Regional Managers and Store Managers


• Ensure retail standards, processes, and ways of working are clearly defined and consistently applied across stores


• Act as a key link between Retail Ops, HQ teams, and store leadership to ensure alignment and smooth execution


• Support new store openings, ramp-ups, and stabilization phases from an operational and leadership perspective


• Track KPIs, analyze trends, and use data to guide discussions, priorities, and decision-making


• Contribute to building a strong, scalable retail leadership culture focused on accountability, clarity, and customer experience

• You have experience in multi-store retail operations or regional retail roles


• You have people leadership experience, ideally leading Team Leads, Area Managers, or similar roles


• You are comfortable managing performance through others, not just directly


• You're structured, data-aware, and confident working with KPIs and operational metrics


• You work well cross-functionally and can influence stakeholders without relying on hierarchy


• You're hands-on, pragmatic, and comfortable in a scaling environment


• You're fluent in English; French is a plus


• You're open to occasional travel

• Pet-friendly office environment.


• Discounts on our products.


• Health insurance, including dental.


• 24 vacation days.


• A multicultural and international work environment.


• Company events that are actually enjoyable and build meaningful connections.


• Ownership, trust, and support from day one to grow your career.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we're looking for driven, ambitious people to help us shape what's next. If you're curious, hands-on, and ready to challenge the status quo, you'll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we'll get back to you as soon as possible.