Remote Telecommunication Engineer — VoIP, APIs & AI

Dwelly; Portugal; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote role across EU

Potential equity options

Resumo da oferta

Dwelly is seeking a Telecommunication Engineer to own the communication infrastructure powering customer and internal interactions. You will manage telephony, messaging, email, and WhatsApp channels, ensuring reliable operations and scalable integrations.

You’ll collaborate with product, engineering, QA, operations and telecom providers, with impact on customer experience and business growth. This role is fully remote across EU time zones.

Qualificações

• Fluent English communications
• Strong understanding of telephony systems, SIP, trunks and VoIP operations
• Experience troubleshooting telecom incidents across voice, SMS, email or messaging channels
• Ability to work with APIs, logs, JSON, webhooks, and provider documentation

Responsabilidades

• Own day-to-day performance and reliability of Dwelly's communication channels (IP telephony, SMS/RCS, email, WhatsApp).
• Build and optimise telephony routing for inbound/outbound calls and manage integrations across systems.
• Support incident management, testing, and vendor coordination to resolve outages.
• Assess telecom stacks during acquisitions, assist migrations, and drive automation to improve processes

Conhecimentos

Telephony systems

SIP

VoIP

APIs

Logs

JSON

English fluency

Problem solving

Formação académica

Higher degree education

Ferramentas

Twilio

Vonage

Voximplant

WABA / WhatsApp API

Descrição da oferta de emprego

Dwelly is seeking a Telecommunication Engineer to own the communication infrastructure powering customer and internal interactions. You will manage telephony, messaging, email, and WhatsApp channels, ensuring reliable operations and scalable integrations.

You’ll collaborate with product, engineering, QA, operations and telecom providers, with impact on customer experience and business growth. This role is fully remote across EU time zones.