Remote Service Delivery Coordinator - Ticketing & Ops Lead

Kardex Group; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Company pension plan

Employee Assistance Program

Resumo da oferta

Kardex Group is seeking a Service Delivery Coordinator in Lisbon, focusing on customer support ticket ownership and coordination. The role involves working remotely until the new office opens, and requires strong organizational skills and IT qualifications.

The ideal candidate will handle customer inquiries efficiently, drive satisfaction, and work collaboratively across teams. Opportunities for long-term growth and various benefits are offered.

Qualificações

• IT degree or equivalent qualification.
• Ideally experience in service administration or similar functions.
• Fluency in English is required; Dutch or additional European languages are considered an advantage.

Responsabilidades

• Ensure fast and reliable resolution of customer support tickets through active coordination.
• Act as the operational owner of all tickets from creation to closure across all support levels.
• Drive customer satisfaction through transparent and proactive communication.

Conhecimentos

Good knowledge of MS Office

Experience with CRM/ERP systems

Good communication skills

Fluency in English

Analytical thinking

Formação académica

IT degree or equivalent qualification

Ferramentas

ServiceNow

Descrição da oferta de emprego

Kardex Group is seeking a Service Delivery Coordinator in Lisbon, focusing on customer support ticket ownership and coordination. The role involves working remotely until the new office opens, and requires strong organizational skills and IT qualifications.

The ideal candidate will handle customer inquiries efficiently, drive satisfaction, and work collaboratively across teams. Opportunities for long-term growth and various benefits are offered.