Remote Portuguese Customer Support — Make Global Impact from Greece

Cross Border Talents; Porto; Teletrabalho; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

Cross Border Talents seeks a Portuguese-speaking Customer Service Representative to work remotely from Greece, supporting Portuguese users of Facebook. You will resolve account and content issues, monitor abuse reports, and help maintain community standards while collaborating with a global team.

The role emphasizes empathy, clear communication, and proactive problem-solving to deliver timely assistance and improve service delivery. Training is provided and the team operates across borders.

Qualificações

• Fluency in Portuguese and English is required.
• Excellent communication and empathy skills are essential.
• A proactive, community-first mindset is important.
• Attention to detail and analytical thinking are needed.
• Familiarity with Facebook is a plus and training is provided.

Responsabilidades

• Offer friendly and timely support to Portuguese-speaking Facebook users.
• Investigate and resolve account and content issues.
• Monitor abuse reports and uphold community standards.
• Spot trends and upscale complex problems when needed.
• Use insights to improve workflows.

Conhecimentos

Portuguese-English fluency

Excellent communication

Empathy

Proactive mindset

Attention to detail

Analytical thinking

Facebook familiarity

Descrição da oferta de emprego

Cross Border Talents seeks a Portuguese-speaking Customer Service Representative to work remotely from Greece, supporting Portuguese users of Facebook. You will resolve account and content issues, monitor abuse reports, and help maintain community standards while collaborating with a global team.

The role emphasizes empathy, clear communication, and proactive problem-solving to deliver timely assistance and improve service delivery. Training is provided and the team operates across borders.