Remote IT Operations Lead, Enterprise Services

Modaxo; Portugal; Remote; EUR 70,000 - 90,000; Full time

Job summary

Modaxo, a global technology group focused on People Transportation, is seeking an IT Operations Lead. This fully remote role is based in Portugal and supports the UK/EMEA/Asia portfolio across ~30 business units and 4,000 users.

You will own design, deployment and monitoring of enterprise services, especially Microsoft M365, SaaS platforms and integration into the IT ecosystem, while partnering with Security, Applications, Finance, HR and BU IT teams.

Qualifications

• 8+ years in IT operations, infrastructure or enterprise services.
• 3+ years in a lead role.
• Experience managing IT services across a large multi-entity, multi-region organisation.
• Deep hands-on expertise administering and governing Microsoft M365 at enterprise scale.
• Strong track record implementing and managing SaaS platforms, including vendor and contract management.
• Solid grounding in enterprise integration, APIs and identity and security frameworks.
• Experience with ITSM/ITIL, monitoring tools and SLA/KPI management.
• Experience in an M&A-heavy or private-equity-backed portfolio is an advantage.

Responsibilities

• Design enterprise IT services and roll out solutions with minimal disruption.
• Establish proactive monitoring, alerts, and reports for service health.
• Define and track SLAs and KPIs; drive improvements.
• Own capacity planning, resilience, and disaster recovery.
• Manage full M365 environment: Exchange Online, SharePoint, Teams, Entra ID, Intune, Power Platform.
• Define governance, security baselines, licensing strategy, cost optimisation.
• Oversee identity and access management, conditional access and device management.
• Drive adoption, change management; manage Microsoft relationships.
• Lead SaaS evaluation, onboarding, renewals, offboarding.
• Vendor management: contracts, SLAs, performance reviews.
• Maintain SaaS registry; UK/EMEA compliance and cost rationalization.
• Be the primary IT contact for integrating enterprise solutions.
• Support M&A integration; onboard acquired units onto enterprise platforms.
• Lead and mentor IT operations resources; standardise processes.
• Report on service performance and risks to senior leadership.

Skills

IT operations leadership

Stakeholder management

Security-first mindset

M365 administration

SaaS platform experience

Tools

Microsoft 365 Suite

Monitoring tools

Vendor/contract management tools

Identity and access management tools

Job description

Modaxo, a global technology group focused on People Transportation, is seeking an IT Operations Lead. This fully remote role is based in Portugal and supports the UK/EMEA/Asia portfolio across ~30 business units and 4,000 users.

You will own design, deployment and monitoring of enterprise services, especially Microsoft M365, SaaS platforms and integration into the IT ecosystem, while partnering with Security, Applications, Finance, HR and BU IT teams.