Remote Dutch-Speaking Customer Advisor

Ignite; Lisboa; Teletrabalho; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work within Portugal

Fully provided equipment

14-pay schedule

Signing bonus included

Resumo da oferta

Ignite is seeking a Dutch-speaking Customer Advisor to join a remote Portugal team. You’ll handle patient and customer support for diabetes care devices, guiding setup, troubleshooting, and service requests. The role requires fluency in Dutch and at least B2 English, with a 14-pay schedule and fully provided equipment.

Work from home within Portugal, with a flexible, 24/7 rotative shift pattern. Training is paid, and you’ll join a multinational healthcare support environment focused on patient

Qualificações

• Native or fluent Dutch (written and spoken).
• English at least B2 level for internal communication and training.
• Comfortable navigating multiple software systems and CRM tools.

Responsabilidades

• Provide compassionate patient and customer support for diabetes care devices and services via calls, email, and chat.
• Guide users through product setup and troubleshoot technical issues with hardware and software.
• Update customer profiles, manage re-order queries, and process service requests with compliant records.
• Collaborate with team leaders, QA specialists, and healthcare coordinators to ensure standards and regulatory compliance.
• Handle sensitive health inquiries with discretion and empathy.

Conhecimentos

Dutch

English B2

CRM tools

Ferramentas

CRM software

Descrição da oferta de emprego

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time

Quick Overview: Compensation & Schedule

• Base Salary: EUR 1,100 gross per month (paid 14 times per year)
• Attendance Bonus: EUR 150 monthly bonus for meeting attendance standards
• Meal Allowance: EUR 7.63 net per working day (loaded onto a corporate meal card)
• Signing Bonus: EUR 2,000 welcome bonus (divided and paid out equally across your first 12 months)
• Work Schedule: 5 days a week, 8 hours a day, operating on 24/7 rotative shifts
• Equipment: All necessary work equipment (laptop, headset, and accessories) is fully provided by the company

About the Project & Role

We are looking for a dedicated, empathetic, and fluent Dutch-speaking Customer Advisor to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services.

If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment.

Key Responsibilities & Daily Tasks

• Compassionate Patient Support: Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles, manage product re-order queries, process service requests, and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders, quality assurance specialists, and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive, health-related inquiries with the highest level of emotional intelligence, discretion, patience, and professional care.

Requirements & Candidate Profile

• Language Proficiency: Native or fully fluent Dutch (written and spoken) combined with at least B2-level English for internal communication, systems navigation, and training.
• Residency Requirement: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Interpersonal Skills: Outstanding communication abilities, active listening skills, and natural patience for supporting individuals managing chronic health conditions.
• Tech Aptitude: Comfortable navigating multiple software systems, CRM tools, and remote communication platforms simultaneously.
• Home Office Environment: A quiet, distraction-free workspace equipped with a reliable, high-speed internet connection.

Compensation, Bonuses & Financial Structure

We offer a highly competitive, transparent, and multi-layered remuneration package designed to reward your dedication:

• Monthly Base Salary: EUR 1,100 gross, paid 14 times a year (incorporating holiday and Christmas bonuses).
• Monthly Attendance Bonus: An extra EUR 150 added each month.
• Meal Subsidy: EUR 7.63 net per working day.
• Welcome Signing Bonus: EUR 2,000 total, split evenly and added to your paycheck over your first 12 months.

Benefits, Perks & Growth

• True Remote Flexibility: Work from anywhere within Portugal while your technical setup is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation, providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership, quality assurance, coaching, or administrative operations.
• Paid Onboarding: Comprehensive, fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives, regular team engagement events, and a multicultural remote support network.