Remote Dutch-Speaking Customer Advisor

Ignite; Amadora; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Fully Remote Work within Portugal

Provided equipment

Job summary

Ignite in Portugal is seeking a Dutch-speaking Customer Advisor to support patients and customers using diabetes care devices and services. This fully remote role welcomes candidates across Portugal and offers a competitive pay package and 14-pay year schedule.

You will handle inbound inquiries, troubleshoot basic device usage, and maintain accurate records while collaborating with team leaders to ensure compliance and service quality.

Qualifications

• Native or fluent Dutch (written and spoken) and at least B2-level English for internal comms.

Responsibilities

• Provide compassionate, professional support to customers and patients via inbound calls, emails, and chat about diabetes care devices and supplies.

Skills

Dutch language fluency

English proficiency (B2)

Communication skills

Tech-savviness

Remote work readiness

Tools

CRM software

Remote collaboration tools

Job description

Location: Remote (Must be a resident of and based in Portugal)

Employment Type: Full-Time

Quick Overview: Salary & Shifts

• Base Salary: EUR 1,100 gross per month (paid 14 times per year)
• Attendance Bonus: EUR 150 monthly bonus
• Meal Allowance: EUR 7.63 net per working day
• Signing Bonus: EUR 2,000 welcome bonus (divided and paid out across your first 12 months)
• Working Hours & Shifts: 5 days a week, 8 hours a day, operating on 24/7 rotative shifts
• Equipment: Fully provided by the company

About the Role

We are seeking a dedicated, empathetic, and fluent Dutch-speaking Customer Advisor to join our expanding team in Portugal. In this role, you will be the primary point of contact for patients and customers utilizing advanced diabetes care management products and support services.

If you have a passion for healthcare support, excellent communication skills, and want to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful career in a fast-growing multinational environment.

Key Responsibilities

• Customer & Patient Support: Provide compassionate, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related services via inbound calls, emails, and chat.
• Inquiries & Troubleshooting: Guide users through product setup, troubleshoot basic technical issues with medical devices, and explain usage instructions clearly and patiently.
• Account Management: Update customer profiles, manage order queries, process requests, and maintain accurate records in compliance with data privacy and medical support standards.
• Collaboration: Work closely with team leaders and quality specialists to ensure service standards and healthcare compliance regulations are consistently met.
• Empathy & Advocacy: Handle sensitive health-related inquiries with the highest level of discretion, patience, and professional care.

Requirements & Qualifications

• Language Skills: Native or fluent Dutch (written and spoken) combined with at least B2-level English for internal communication and training.
• Residency: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for remote setup).
• Communication Skills: Excellent interpersonal skills, active listening abilities, and a natural patience for supporting individuals managing chronic health conditions.
• Tech-Savviness: Comfortable navigating multiple computer systems, CRM tools, and remote communication platforms simultaneously.
• Environment: A quiet, distraction-free home office setup with a reliable high-speed internet connection.

Compensation & Financial Package Breakdown

We offer a highly competitive and transparent remuneration package designed to reward your dedication:

• Base Salary: EUR 1,100 gross per month, paid 14 times per year (including holiday and Christmas allowances).
• Attendance Bonus: EUR 150 monthly bonus for meeting attendance standards.
• Meal Allowance: EUR 7.63 net per working day (loaded onto a meal card).
• Signing Bonus: EUR 2,000 welcome bonus, divided and paid out equally across your first 12 months of employment.

Benefits & Perks

• Fully Remote Flexibility: Work from anywhere within Portugal. All necessary work equipment (laptop, headset, peripherals) is fully provided by the company.
• Work-Life Balance: 5 working days per week, 8 hours per day, operating on 24/7 rotative shifts (with advance scheduling to help you plan your time).
• Career Growth: Excellent opportunities for internal promotion into team lead, quality assurance, training, or administrative roles.
• Comprehensive Training: Full paid initial training program provided upon joining to ensure you feel fully equipped and confident in supporting the project.
• Health & Well-being: Additional perks, wellness initiatives, and a supportive, multicultural remote team environment.