Quality Lead - Fashion E-Commerce (Trilingual)

Transcom; Porto; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth

Professional development

Competitive salary and benefits

Resumo da oferta

Transcom is seeking a Quality Lead for the Trilingual Market in Porto to ensure high standards across customer interactions in English, Spanish and Portuguese. The role involves evaluating calls, emails and chats, delivering actionable feedback, and developing QA processes tailored to the fashion ecommerce industry.

This is a full-time on-site position offering growth opportunities and a competitive benefits package.

Qualificações

• Fluency in Spanish, Portuguese and English (C1+).
• At least 6 months of experience in fashion ecommerce, customer service or QA roles.
• Strong attention to detail to ensure service quality standards.

Responsabilidades

• Evaluate customer interactions (calls, emails, chats) against quality standards and regulatory requirements.
• Provide constructive feedback to agents and teams; support coaching sessions.
• Create and maintain regular quality reports highlighting trends and development areas.
• Collaborate with service teams to develop and update QA standards for fashion ecommerce.

Conhecimentos

Multilingual fluency

Quality assurance

Feedback & coaching

Attention to detail

Ferramentas

Quality management systems

Reporting tools

Descrição da oferta de emprego

Transcom is seeking a Quality Lead for the Trilingual Market in Porto to ensure high standards across customer interactions in English, Spanish and Portuguese. The role involves evaluating calls, emails and chats, delivering actionable feedback, and developing QA processes tailored to the fashion ecommerce industry.

This is a full-time on-site position offering growth opportunities and a competitive benefits package.