Quality Control Analyst, Private Banking & Compliance

Revolut; Portugal; On-site; EUR 45,000 - 65,000; Full time

Job summary

Revolut is seeking a Quality Analyst for Private Banking to evaluate interactions, complete scorecard reviews, and report compliance issues. You will identify regulatory risks, provide actionable feedback, and help drive improvements across teams to maintain trust and quality in client engagements.

The role requires a bachelor’s degree, 3+ years in quality assurance within wealth management or private banking, and fluency in English.

Qualifications

• Bachelor's degree; must provide certificate.
• 3+ years in sales QA, compliance, or risk monitoring in regulated wealth management/private banking/brokerage.
• Fluency in English (C1+).
• Understanding of private banking risk considerations (cross-border marketing, lead qualification, client suitability).
• Experience analyzing trends across complex client interactions and large datasets.
• Ability to verify information and gather relevant details for thorough quality control reviews.
• Proficiency with data-driven tools, dashboards, and case management systems.
• Ability to collaborate cross-functionally with Compliance, Legal, Operations, and Risk.
• Experience reviewing sales interactions, processes, and controls and making recommendations for improvements.
• Exposure to wealth management regulatory obligations across regions.

Responsibilities

• Using wealth management and sales quality knowledge to quality‑check Private Bankers’ client interactions, focusing on identifying successes and failures in case outcomes
• Providing documented feedback and scorecard evaluations based on data‑driven insights and root‑cause analysis
• Checking and scoring private bankers' client interactions against business procedures, identifying trends and root causes of failures
• Coaching new Quality Control team members
• Collaborating with other internal teams across locations to ensure alignment on quality standards

Skills

Sales QA

Compliance

Risk monitoring

Data analysis

Cross-functional collaboration

Quality control

Regulatory knowledge

Education

Bachelor's degree

Finance background (nice to have)

Tools

Dashboards

Case management systems

Job description

Revolut is seeking a Quality Analyst for Private Banking to evaluate interactions, complete scorecard reviews, and report compliance issues. You will identify regulatory risks, provide actionable feedback, and help drive improvements across teams to maintain trust and quality in client engagements.

The role requires a bachelor’s degree, 3+ years in quality assurance within wealth management or private banking, and fluency in English.