Financial Crime & External Disputes Analyst

Revolut; Portugal; Presencial; EUR 40 000 - 55 000; Tempo integral

Resumo da oferta

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You will bring an investigative mindset to complex, escalated fraud cases and help improve controls and customer support to continue delivering an exceptional experience to Revolut's customers.

You'll join a global team focused on preventing financial crime while collaborating with multiple departments and leveraging modern investigative methodologies to strengthen processes.

Qualificações

• Bachelor's degree and certificate must be provided.
• 3+ years in financial crime investigations, or 1+ year fraud-related experience.
• Experience with regulated complaints/disputes and fraud legislation.
• Fluency in English and Spanish (C1+ level).
• Ability to work with multiple stakeholders and take ownership of workload.
• Strong writing skills.

Responsabilidades

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

Conhecimentos

Fraud investigations

Regulated complaints/disputes

Analytical tools

Stakeholder management

English fluency

Spanish fluency

Formação académica

Bachelor's degree

Ferramentas

Spreadsheets

Pivot tables

Network charts

Descrição da oferta de emprego

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You will bring an investigative mindset to complex, escalated fraud cases and help improve controls and customer support to continue delivering an exceptional experience to Revolut's customers.

You'll join a global team focused on preventing financial crime while collaborating with multiple departments and leveraging modern investigative methodologies to strengthen processes.