Production Quality Manager

Emma Sleep; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

24 vacation days

22 remote days per quarter

Professional growth opportunities

Resumo da oferta

Emma Sleep in Lisbon is seeking a Quality Manager to lead the Quality Management System and enhance customer experience through effective claims management. The ideal candidate will possess a degree in Engineering or Supply Chain Management, with experience in quality management and supply chain operations.

Responsibilities include designing metrics for quality, optimizing supplier standards, and fostering collaboration with cross-functional teams to ensure excellent product quality. Benefits include private health insurance, 24 vacation days, and a flexible remote work policy.

Qualificações

• Experience in quality management and supply chain.
• Strong analytical skills to interpret quality data.
• Ability to work with cross-functional teams.
• Self-starter with a positive mindset.

Responsabilidades

• Design and implement the Quality Management System.
• Lead customer claim management processes.
• Define and optimize supplier quality metrics.
• Conduct root cause analysis and drive corrective actions.
• Ensure compliance with quality standards.

Conhecimentos

Quality management

Supply chain operations

Analytical skills

Communication skills

Project ownership

Cross-functional collaboration

Formação académica

Degree in Engineering, Supply Chain Management, or related field

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct‑to‑consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

Responsibilities

• Design, implement, and own the strategy for the Quality Management System, ensuring alignment with business goals and continuous improvement;
• Lead and improve customer claim management processes to deliver an excellent customer experience while ensuring efficient collaboration with the supply chain;
• Define, monitor, and optimize supplier quality and the cost of quality metrics, driving accountability and transparency;
• Validate and optimize the first production, ensuring technical excellence and consistent mass production quality;
• Own root cause analysis and drive effective corrective and preventive actions (CAPA) to resolve non‑conformances sustainably;
• Foster cross‑functional collaboration with R&D, Procurement, Operations, and Customer Excellence to ensure product quality and process efficiency;
• Provide internal and external leadership in quality methodologies, influencing a culture of continuous improvement and proactive problem‑solving;
• Ensure compliance with Emma’s quality standards and local regulations, including safety, environmental, and social compliance requirements.

Qualifications

• You have a degree in Engineering, Supply Chain Management, or a related technical field;
• You have experience in quality management, supply chain operations, or production environments, with a track record of improving processes and managing supplier quality;
• You are a self‑starter who takes full ownership of projects and drives initiatives independently;
• You have a positive mindset with a continuous improvement approach, capable of finding out‑of‑the‑box solutions to complex problems;
• You have strong analytical skills with the ability to interpret quality data, identify trends, and implement effective solutions (e.g., root cause analysis, FMEA);
• You enjoy working with cross‑functional teams (R&D, Procurement, Operations, and Customer Excellence) while influencing and shifting mindsets toward quality ownership;
• You are able to balance customer‑centricity with business requirements, making pragmatic, business‑relevant decisions;
• You have strong communication skills in English (other EU languages are a plus), with the ability to effectively engage with internal teams and external suppliers.

Benefits

• Responsibility and decision‑making authority from your first day;
• The opportunity to work on challenging tasks that contribute to your professional growth;
• Work independently and as part of a dedicated, international team;
• Private Health Insurance and 24 vacation days per year, with 1 extra day per year worked (until a limit of 29 days per year);
• 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon;
• Work with and learn from experts in diverse fields;
• Get to know your team members at our exciting company events.

Become an Emmie. We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.