Product Owner - Workspace

Alten; Viseu; Presencial; EUR 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional development

Dynamic multinational environment

Competitive benefits

Resumo da oferta

ALTEN seeks a Product Owner - Workspace to standardize a secure, automated client workspace platform across Windows, macOS, iOS, and AVD. You will drive lifecycle ops for client devices, enforce security baselines, and manage image packages across environments.

You will orchestrate policy rollouts, ensure cost-efficient licensing, and coordinate offshore teams and MSPs, with ServiceNow integration for requests and incident playbooks.

Qualificações

• Experience managing client devices and applications with secure baseline configurations.
• Expertise in Intune and Autopilot; strong knowledge of Conditional Access.
• Automation skills for policy, device, image, and application orchestration.
• Experience directing offshore teams and MSPs via SLAs/KPIs and cost-aware license management.
• Fluent English and a proactive, platform-oriented mindset.

Responsabilidades

• Own the lifecycle operations of client devices (imaging, patching, updating, decommissioning).
• Manage endpoint compliance and security baselines to ensure auditing standards.
• Define and maintain standard client images and application packages across supported platforms (UAT, Production, Updating, and Retirement).
• Manage policies, configurations, and phased rollouts for applications and devices, using defined change windows and pilot groups to minimize risk.
• Align software licensing and entitlements with cost efficiency and compliance requirements.
• Maintain clean identity-to-device mappings and timely de‑provisioning.
• Coordinate delivery with offshore teams and carriers/MSPs.
• Run service reviews and enforce standards to SLAs and SOWs.
• Integrate with ServiceNow (catalog entries, request flows, L1/L2 runbooks, and incident/MI playbooks).

Conhecimentos

Intune

Autopilot

Endpoint management

Automation

Offshore collaboration

Fluent English

Ferramentas

ServiceNow

Descrição da oferta de emprego

Product Owner - Workspace – Join ALTEN's Innovation!

At ALTEN, we drive technological innovation through expertise and collaboration. If you have experience in client workspace management, Intune, and Autopilot, we want you on our team!

Purpose

Provide a standardized, secure, and automated Client Workspace platform across multiple operating systems (Windows, macOS, iOS, AVD). Manage sourcing vendors operating at a global scale.

Impact & Scope

High business impact: Prevent connectivity/security outages and halt operations. Global multi-region scope with supplier steering authority.

Key Responsibilities

• Own the lifecycle operations of client devices (imaging, patching, updating, decommissioning).
• Manage endpoint compliance and security baselines to ensure auditing standards.
• Define and maintain standard client images and application packages across supported platforms (UAT, Production, Updating, and Retirement).
• Manage policies, configurations, and phased rollouts for applications and devices, using defined change windows and pilot groups to minimize risk.
• Align software licensing and entitlements with cost efficiency and compliance requirements.
• Maintain clean identity-to-device mappings and timely de‑provisioning.
• Coordinate delivery with offshore teams and carriers/MSPs.
• Run service reviews and enforce standards to SLAs and SOWs.
• Integrate with ServiceNow (catalog entries, request flows, L1/L2 runbooks, and incident/MI playbooks).

What we're looking for?

• Proven experience managing client devices and applications, including secure baseline configuration, configuration profiles, and staged rollout management.
• Expertise in Intune/Autopilot and Conditional Access policies.
• Strong automation skills for policy, device, image, and application orchestration.
• Experience directing offshore teams and carriers/MSPs via SLAs/KPIs and cost‑aware license management.
• Fluent English, incident presence, and a proactive, platform‑oriented mindset for problem‑solving (reusable configs, self‑service, automation).

What can we offer you?

Joining a competitive, multinational company that is constantly growing. Integration into a highly qualified team of professionals with a great work environment—innovative and dynamic. Specialized training and ongoing professional development.

Who are we?

We are a team. We are part of ALTEN, a European multinational specializing in providing consulting, information technology, and engineering services to leading companies.

If you like numbers, we can tell you that in Portugal we have a turnover of €10.9 million, 2 offices, and a team of 215 professionals.

Moreover, at ALTEN, we take pride in offering equal opportunities regardless of gender, age, abilities, or country of origin. Our commitment is to talent and the people who possess it.