Product Owner: Customer Care Platform & Automation

Autodoc Group; Lisboa; Presencial; EUR 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salaries based on experience

Strong annual vacation package

Healthcare Insurance

Mental Wellbeing Program

Corporate Discount

Free language classes

Resumo da oferta

A leading e-commerce auto parts company in Lisbon is seeking a Product Owner to lead the First Line of Support team. The role emphasizes the development and optimization of the Customer Care Operations Platform, focusing on automation and efficient customer support processes. Candidates should have at least 3 years of product management experience, a strong understanding of customer care platforms, and excellent communication skills in English. The company offers competitive salaries, a growing environment, and comprehensive benefits.

Qualificações

• At least 3 years of product management experience, ideally in customer support.
• Strong understanding of customer care platforms and development projects.
• Ability to analyze workflows and propose performance improvements.
• Proven experience in automating customer support processes.
• Experience with agile development teams and managing product backlogs.
• Excellent communication skills in translating technical details.
• Strong command of English, both written and verbal.

Responsabilidades

• Define and prioritize the product backlog for the Customer Care Operations Platform.
• Collaborate with the development team to improve platform features.
• Lead automation efforts to enhance customer care tasks.
• Conduct system analysis to identify inefficiencies and improve workflows.
• Engage with stakeholders to gather requirements and manage expectations.
• Translate business needs into product requirements and documentation.
• Monitor system performance and gather user feedback for improvements.
• Work with cross-functional teams for seamless feature integration.
• Conduct regular A/B testing to refine interaction strategies.
• Provide performance reports and recommendations to leadership.

Conhecimentos

Product Management Experience

Platform Expertise

Deep System Analysis Skills

Process Automation Knowledge

Agile Methodology

Strong Communication

Fluent English

Descrição da oferta de emprego

A leading e-commerce auto parts company in Lisbon is seeking a Product Owner to lead the First Line of Support team. The role emphasizes the development and optimization of the Customer Care Operations Platform, focusing on automation and efficient customer support processes. Candidates should have at least 3 years of product management experience, a strong understanding of customer care platforms, and excellent communication skills in English. The company offers competitive salaries, a growing environment, and comprehensive benefits.